Sales and Customer Service Representative

1 week ago

Osborne Park, Australia The Foam Company Full time

The Foam Company is a proudly Australian-owned and operated company supplying high-quality, Australian-made foam and polystyrene products, across a diverse range of industries and uses. We are one of Australia's leading foam distributors of polystyrene and various open and closed-cell foams.

This role is based at our office location in Osborne Park, WA and includes 24/7 Premium Facilities - Onsite training will be provided.

The Role:

Our Company is seeking an experienced, long-term, primary member of our admin/customer service team, who will provide an extensive range of administrative/customer service duties and offer technical sales solutions. Being the first point of contact for The Foam Company's customers, this is a responsible team role representing the Company to our customers and suppliers. Excellent all-round customer communication and admin skills are paramount. The position reports to the Sales Manager.

Key Responsibilities and duties include but are not limited to the following:

  • Handle various forms of communication, including calls and emails, providing informed and customer-focused responses.
  • Address sales inquiries and manage relationships with wholesale and business clients.
  • Processing and monitoring all orders.
  • Creating quotations and pricing.
  • Producing packing slips, delivery labels, and coordinate courier bookings.
  • Place stock orders aligned with customer demands and production.
  • Resolve customer issues promptly.
  • Stay updated on product knowledge and convey this information to customers.
  • Collaborate with dispatch teams for delivery timelines.
  • Adhere to existing sales and administration policies and procedures.
  • Execute other tasks as directed by the Sales Manager.

The chosen candidate will benefit from on-the-job training and will be provided with a detailed handbook. This presents an excellent chance for individuals seeking a dynamic and diverse role within a well-established company.

The Foam Company's Expectations:

  • Preference for candidates with foam product/service experience or those with relevant skills from similar industries.
  • Ideal candidates should quickly understand the foam-related products and services offered. Prior foam industry experience is a bonus.
  • Must be hardworking, independent, able to handle pressure, act with initiative, and prioritize the company, customers, and suppliers.
  • Proficiency in measurements, mathematics, costing, and quoting is required. Must have good keyboard skills and basic computing knowledge, including Word and Excel.
  • Clear communication in English is essential.
  • Skills in using order management software and various computer/web programs, typically found in small/medium businesses, are advantageous.
  • The applicant should be agile, organized, customer-centric, clear-thinking, and proactive in assisting customers and colleagues.

Why join our team?

  • On-the-job training and support
  • Staff Discounts
  • Annual remuneration reviews
  • Work-Life Balance & Employee Benefits – 24/7 Premium Facilities:
  • Fully equipped gymnasium
  • Full size tennis court
  • 20m swimming pool, and BBQ facilities
  • Alfresco poolside café
  • Landscaped gardens for breaks
  • Training and professional development
  • An easy walking distance of 400m from the Glendalough Train Station and easily accessible to main bus transport route.

You must have the right to work in Australia. If you believe you have the necessary skills and drive for this position, please apply with your Cover Letter and Resume.

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