Customer Service Representative

3 weeks ago

Osborne Park, Australia Complete Home Filtration Full time

**About Complete Home Filtration (CHF)**
We are a rapidly growing, award-winning Australian business, specialising in whole of home water filtration systems. Family owned and operated we have been helping tens of thousands of everyday Australians get access to better water from every tap in their homes. Our customers love drinking, bathing, showering and cooking with clean filtered water with our 5-star reviews on both Facebook and Google a testament to this.

We pride ourselves on being Australia's most customer-centric water filtration company. We love providing an affordable product that improves people’s lives and delivering the type of after service that people expect from an award-winning business.

Our company is experiencing phenomenal growth and our Customer Care area plays a vital role in ensuring our customers have access to fresh, healthy water.

**About the role**

We are looking for a sales & customer service orientated individual to join our team and help us grow the business. Working in the Filters Replacement Team, your primary function is to manage both inbound and outbound orders from our customers and coordinate replacement of their water filters.

We only want to work with the best in terms of work ethic, customer service and performance. This can be demonstrated through previous roles where KPI's were being smashed or the winning of sales and/or customer service awards.

Experience in a Call Centre, Customer Service or Helpdesk environment would be an advantageous as well as a positive can-do attitude and a “think outside of the box” attitude.

**As a potential member of the CHF Team, you will need to demonstrate the following**:

- Strong attention to detail;
- Excellent telephone manner;
- Demonstrated ability to assist customers with queries in a timely and efficient manner;
- Well-developed time management, communication, and conflict resolution skills;
- Initiative, drive, and a willingness to be an active member of the team;
- Strong written, verbal and listening skills are essential;
**Your Responsibilities will include**:
Providing a high level of service and communication to our customers,

Answering phone calls and assisting our customers in replenishing their filters,

Following up customers who require filter replacements as per their schedule.

Provide a great customer experience every time,

Processing of orders and payments

Assist in the scheduling of our Service Staff out in the field,

**Staff benefits / perks**:

- Join a professional, compliant, and ethical team with ongoing development provided.
- Product specific training will be provided although **you must come with well honed sales/customer service skills** in a similar industry i.e. solar.
- World-class product range - our award winning products are exclusive to CHF, with patents and world leading innovation across our filter offerings.
- Great location in Osborne Park with free on site parking provided.
- Competitive remuneration package
- Office Hours : Monday to Friday 8.00am to 4.00pm

**Job Types**: Full-time, Part-time
Part-time hours: 38 per week

**Salary**: $55,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- OSBORNE PARK, WA 6017: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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