Service Desk Analyst

2 weeks ago

Ballarat, Victoria, Australia Department of Education Full time
Enjoy a career that makes a difference by helping to shape the education experience for Victoria.

  • Be part of a vibrant Department culture with a strong sense of community and inclusion.
  • Join the Education State.
  • At the Department of Education and Training, we are committed to giving every Victorian the best learning
- and development experience, making our state a smarter, fairer, more prosperous place.


The Information Management and Technology Division guides the Departments' digital capability and is leading digital transformation for the Department including Victorian government schools.

The Division architects, manages and supports the largest technology network in Victoria, supporting a user base of approximately 750,000 staff and students.

IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the department's cloud environment (IaaS),enterprise cloud platforms (PaaS) and software (SaaS),using agile practices with a focus on user experience, security and integration.

As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer centric approach.

About the opportunity
This is an excellent opportunity to use your skills and develop your career.
About you

  • Demonstrated a high level of customer service skills.
  • Excellent interpersonal and communications skills in addition to strong skills in supporting a wide range of customer types and technologies.
  • Experience in a government environment, including a working knowledge of ITIL practices
  • Exposure to CASES21, O365, Skype for Business, and ServiceNow is highly desirable
  • The ability to establish and maintain effective working relationships and provide clear and accurate advice
Why join us?

  • An emphasis on work / life balance
  • Highperforming team environment
  • Equal opportunity employer
  • Personal & Professional development opportunities
  • Committed to safety & wellbeing
  • Training & development opportunities
How to apply
For more details regarding this position please see attached position description.
Applicants requiring adjustments can contact the nominated contact person.

Applications close: 5 July 2023

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