Current jobs related to Customer Service Consultant - Sydney, New South Wales - Telstra Health

  • Customer Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia HRS Group Full time

    About HRS GroupHRS Group is a pioneer in business travel, dedicated to elevating every stay through innovative technology. With a rich history of experience, our digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.Job Title: Customer Service ConsultantWe are seeking a Sydney-based...

  • Customer Service Consultant

    1 week ago

    Sydney, New South Wales, Australia HRS Group Full time

    About HRS GroupHRS Group is a pioneer in business travel, dedicated to elevating every stay through innovative technology. With a rich history of experience, our digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.Job Title: Customer Service ConsultantWe are seeking a Sydney-based...

  • Customer Service Consultant

    6 days ago

    Sydney, New South Wales, Australia HRS Group Full time

    Customer Service ConsultantHRS Group is seeking a highly skilled Customer Service Consultant to join our team in Sydney. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex issues in a timely and professional manner.Key Responsibilities:Action client business travel...

  • Senior Policy Officer

    3 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Policy Officer to join our team at the NSW Department of Customer Service. As a Senior Policy Officer, you will play a key role in developing and implementing policies that support the department's strategic objectives.Key ResponsibilitiesDevelop and implement policies that align with the...

  • Senior Service Designer

    2 days ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    About the RoleWe are seeking a highly skilled Senior Service Designer to join our team at the NSW Department of Customer Service.As a Senior Service Designer, you will be responsible for delivering a range of expert, customer-focused designs that traverse a wide range of service offerings.You will apply a deep understanding of design thinking to bring...

  • Product Owner

    4 days ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    About the RoleWe are seeking an experienced Principal Product Owner to join our Digital Channels team within the NSW Department of Customer Service. As a key member of our team, you will be responsible for leading and managing a multi-disciplinary team to deliver high-quality digital products and services that meet the needs of our customers.Key...

  • Service Agreement Specialist

    1 week ago

    Sydney, New South Wales, Australia Wohn-Service-Team Full time

    Secure Your Property Stylist Business with a Custom Service AgreementAt Wohn-Service-Team, we understand the importance of protecting your business and solidifying your deals. Our expert lawyers will draft a Service Agreement tailored to your specific needs, ensuring your revenue streams are secure and your liability is protected.What You'll GetA custom...

  • Senior Compliance Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the RoleThe NSW Department of Customer Service is seeking a highly skilled Senior Compliance Officer to join our team. As a Senior Compliance Officer, you will play a critical role in ensuring compliance with building codes and regulations in the residential building industry.Key ResponsibilitiesConduct comprehensive compliance-based audits of Class 2...

  • Service Delivery Consultant

    4 hours ago

    Sydney, New South Wales, Australia Ceridian Full time

    About the OpportunityWe are seeking a highly skilled Service Delivery Consultant to join our team at Ceridian. As a key member of our implementation team, you will play a critical role in delivering exceptional customer experiences and ensuring the successful deployment of our Cloud HCM platform.Key ResponsibilitiesProvide implementation services to...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our Customer Success team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing proactive consultative client service, and driving revenue growth.Key ResponsibilitiesClient...

  • Product Consultant

    1 week ago

    Sydney, New South Wales, Australia Moody's Investors Service Full time

    About the RoleWe are seeking a highly skilled Product Consultant to join our KYC Solution Delivery team. As a key member of our team, you will be responsible for providing assistance to our clients for the configuration and implementation of our KYC products.Key ResponsibilitiesWork closely with project managers, customer success managers, and product...

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team in Sydney. As a key member of our Customer Success team, you will be responsible for delivering exceptional customer service to our advertiser and agency partners.Key ResponsibilitiesBuild and maintain strong relationships with clients to understand...

  • Customer Service Ambassador

    2 weeks ago

    Sydney, New South Wales, Australia ROYAL FLYING DOCTOR SERVICE Full time

    Spread the Message and Values of a Reputable CharityAs a Customer Service Assistant with the Royal Flying Doctor Service, you will have the opportunity to help spread the message and values of Australia's most reputable charity. This is a unique chance to make a real difference in the lives of people across the country.Flexible Rotating RosterWe offer casual...

  • Customer Service Ambassador

    3 weeks ago

    Sydney, New South Wales, Australia ROYAL FLYING DOCTOR SERVICE Full time

    Contribute to a Reputable CharityAs a Customer Service Assistant with the Royal Flying Doctor Service, you will play a vital role in helping us spread our message and values to the community.Flexible Roster OpportunitiesWe offer casual positions on a flexible rotating roster, Monday to Sunday, allowing you to balance your work and personal...

  • Customer Service Representative

    5 days ago

    Sydney, New South Wales, Australia Rentokil Initial Full time

    {"title": "Customer Service Consultant", "description": "Customer Service ConsultantWe are seeking a highly skilled and motivated Customer Service Consultant to join our team at Rentokil Initial. As a key member of our customer service team, you will be responsible for providing exceptional customer service, sales, and support to our domestic customers.Key...

  • Customer Service Representative

    4 days ago

    Sydney, New South Wales, Australia Telstra Full time

    Job TitleFull time Customer Service & Sales ConsultantAbout the RoleWe are seeking an experienced Customer Service & Sales professional to join our team at Telstra Store East Gardens. As a Retail Sales Consultant, you will be passionate about delivering outstanding customer service and sales experiences to our customers.Key ResponsibilitiesProvide quality...

  • Customer Service Representative

    5 days ago

    Sydney, New South Wales, Australia Telstra Full time

    Job TitleFull time Customer Service & Sales ConsultantAbout the RoleWe are seeking an experienced Customer Service & Sales professional to join our team at Telstra Store Parramatta. As a Retail Sales Consultant, you will be passionate about delivering outstanding customer service and sales experience to our customers.Key ResponsibilitiesProvide quality...

  • Customer Service Representative

    6 days ago

    Sydney, New South Wales, Australia Telstra Full time

    Job TitlePart-time Customer Service & Sales ConsultantAbout the RoleWe are seeking an experienced Customer Service & Sales professional to join our team at Telstra Store Warriewood. As a Retail Sales Consultant, you will be passionate about delivering outstanding customer service and sales experience to our customers.Key ResponsibilitiesProvide quality...

  • Customer Service Representative

    6 days ago

    Sydney, New South Wales, Australia Telstra Full time

    Job TitleFull time Customer Service & Sales ConsultantAbout the RoleWe are seeking an experienced Customer Service & Sales professional to join our team at Telstra Store East Gardens. As a Retail Sales Consultant, you will be passionate about delivering outstanding customer service and sales experience to our customers.Key ResponsibilitiesProvide quality...

  • Customer Service Representative

    6 days ago

    Sydney, New South Wales, Australia Telstra Full time

    Job TitleFull Time Customer Service & Sales ConsultantAbout the RoleWe are seeking an experienced Customer Service & Sales professional to join our team at Telstra Store Warringah Mall. As a Retail Sales Consultant, you will be passionate about delivering outstanding customer service and sales experience to our customers.Key ResponsibilitiesProvide quality...

Customer Service Consultant

3 months ago

Sydney, New South Wales, Australia Telstra Health Full time

Work options:
Hybrid


This role can be performed remotely however we would ask that you have the flexibility to come to the office once a week.

The team are spread across Bundaberg and Sydney with offices based in both locations.


At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.

With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

Join us in digitising healthcare

What's the opportunity?


An opportunity exists for a dedicated customer service consultant to act as the initial resolution point for our network of Medical Practices and be responsible for providing a positive support experience.

Our delivery model facilitates collaboration, openness, and creative problem-solving, within our Customer Service Team and offers flexible work options, in-office, or hybrid

What can I expect?

Responsibilities:

The day-to-day Duties and Responsibilities of the Position are as follows:

  • Troubleshoot, analyse, and identify software-related issues and propose solutions.
  • Liaise with the Support & Escalation Team to resolve unusual and complex customer requests, following the escalation process as required.
  • Maintain & Develop customer relationships.
  • Stay updated with the features of Medical Director platforms and how they are applied in typical Medical Practice processes through internal and external training, documentation, and other resources.
  • Review customer requests and feedback periodically with Team Leader and/or Customer Service Manager to identify and act on opportunities for improvement.
  • Provide ongoing support to Medical Director's internal stakeholders when required.

About you:

You should:

  • Have availability to work various shifts on a rotating roster between 8:00 am to 8:00 pm, Monday to Friday. Overtime is offered on weekends and public holidays. (Volunteers primarily cover this but may be required occasionally).
  • Be a strong team player in a fun and dynamic team environment whilst being empowered to contribute in your way.
  • Be committed to selfgrowth and development.
  • Deep care about customer support and the role it plays in making a customercentric team successful
  • Prior experience in Customer Service. You know that every bit of work you do makes a real difference in making our customers happy.
  • Ability to work in a fastpaced environment
  • Excellent written and verbal communication skills
  • Ability to listen and ask probing questions to understand customer concerns
  • Ability to troubleshoot and determine resolutions to complex issues and then communicate those resolutions succinctly and clearly to clients, team members, other staff members and other stakeholders

You might also have:

  • Experience in a technical support position with clients who require complex troubleshooting
  • Experience with Salesforce within a customer service team
  • Interest and Practical understanding of software and its workings (MS Office suite, SQL, Websites Etc).

What are some of the benefits of the business?

  • We believe that flexibility is not a 'perk', it's how we have always worked We celebrate that flexibility looks different for each of us and support your worklife harmony.
  • Join us if you find change, a fast paced environment and even some ambiguity thrilling Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new
  • Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
  • If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you
And it doesn't stop there

  • A free Telstra mobile and plan for eligible employees
  • 25% discount on various Telstra products and services
  • 16 weeks paid genderequal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
  • Career break and study assistance
  • Ongoing development through various learning programs, access to O'Reilly and LinkedIn Learning and much more
  • Free 24/7 professional and confidential support for you and your family
  • Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more
  • We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon._
Learn more about how Telstra Health is improving lives through digitally-enabled care here.