Content & Communications Specialist

1 week ago

South Melbourne, Victoria, Australia The Alannah and Madeline Foundation Full time

Position title:
Content & Communications Specialist

Team:
Development & Communications

Reports to:
Head of Digital

Job type:
Full-time, 2 year contract

Date:
May 2024

About the Alannah & Madeline Foundation


The Alannah & Madeline Foundation is a national not-for-profit organisation dedicated to keeping children and young people free from violence and trauma wherever they live, learn and play.

Through our Care, Prevention and Advocacy programs, we fight for their right to be safe, so their future is strong.

The Foundation also supports Dolly's Dream, educating and empowering families and communities to prevent the devastating effects of bullying.


We have the highest commitment to child safety, and our Child Safe - Policy outlines our safe practices for children.

Our organisation values are at the core of who we are.

They guide the way we work every day and everyone has a responsibility to promote and demonstrate our values:

We act with courage, We are stronger together, We are curious, We believe accountability matters and We act with empathy, always.

Position in context

Reporting to the Head Digital, the Content & Communications Specialist is a member of the Development & Communications Team.

This role is formally based in South Melbourne.

We support our staff to work flexibly, both in location and hours, based on the premise that work will remain the focus of any arrangement.

How and where you work is discussed with each staff member based on individual circumstances, role requirements and accountability for the delivery of high-quality work.


As a key member of the Content team, the Content & Communications Specialist is responsible for developing engaging and effective communications for a specific portfolio of programs and activities, and works closely alongside another Content & Communications Specialist who is responsible for a different portfolio of programs and activities.

Major Job Responsibilities

  • Write, review and plan content for portfolio areas for use across the Foundation's channels ensuring all communications have a consistent tone of voice, are strengthsbased, and adhere to our brand DNA and key messages.
  • Produce content for social media, eDMs, web, and other channels including articles, case stories, short form videos, and visual content and infographics to engage and inspire our key audiences to take action, generate leads, and conversion.
  • Translate complex concepts into consumerfriendly and audiencecentric content for our fundraising, advocacy, and broader marketing campaigns to create cutthrough of our key messages.
  • Develop communications collateral for portfolio areas to support their engagement with key stakeholders and audiences including delivery partners and funders.
  • Work closely with their counterpart Content & Communications Specialist to coordinate, plan and execute the content and social media calendar ensuring a consistent and cohesive brand narrative across all content and an optimal posting schedule.
  • Liaise with internal clients to develop project plans to deliver digital, social media, and multimedia content for programs, fundraising and corporate communications.
  • Develop and maintain the Foundation's content bank including case studies, photography and videos.
  • Work closely with the Supporter Engagement and Development Teams to create engaging and effective fundraising copy, impact stories, and case studies to deliver on income generation KPIs.
  • Create, curate, and repurpose content for social media audiences to drive traffic to our website including images, captions, videos, shareables and stories.
  • With the Content & Communications Specialist, monitor and engage with the Foundation's social media audiences, respond to comments, moderate conversations, manage the social media inboxes, and address concerns in a timely and professional manner.
  • Plan, capture, curate, and livepost content at Foundation events including collaboration with external partnership teams.
  • Participate in and contribute to plans, creative brainstorms, campaign activations, weekly content meetings, and other organisational planning sessions.
  • Collaborate with internal teams to create and execute marketing and social media campaigns to support the achievement of the Foundation's strategy.
  • Stay up to date with the latest content, marketing, and social media trends, features, and best practices and make recommendations for continuous improvement.
  • Undertake outofhours social media monitoring on rostered days.
  • Contribute positively to the Foundation's culture of "we are stronger together" through developing and maintaining collaborative relationships with colleagues.
  • Work with people leader to develop and successfully execute a personal work plan that is aligned with the strategic objectives of the Foundations to meet key deliverables.
  • Occasionally work outofhours and/or travel interstate for Foundation campaigns and events. Other tasks a

  • Amp Bank Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityProvide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service.You will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have no relevant...

  • North Service Centre Inspecie Specialist

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    North Service Centre Inspecie SpecialistIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Internal Communications Lead

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Nsc Complaints Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Customer Resolution Specialist is responsible for helping the Client Servicing teams to continuously improve the quality of our customers' experiences.This is done by partnering with your colleagues and stakeholders to actively respond to complaints/disputes and using the feedback to turn negative customer experiences into positive ones...

  • Complaints Team Quality Coach-North Service Centre

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Director, Corporate Communications

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    The Opportunity at Culture AmpThis is a truly unique opportunity to lead corporate communications for Culture Amp, within the Brand and Communications team.We are the storytellers, curators and custodians of translating strategy, company values and our view on the world of work.The Director, Corporate Communications will step into a new role at Culture Amp,...

  • Nsc Quality Coach

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for training and ongoing coaching support to complaints resolution specialists, to effectively resolve complaints received within regulatory timeframes.How you will make an impact Review complaint responses and provide feedback and coaching in a timely manner to enhance service the competency of complaints...

  • Technology Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Technology Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Complaints Team Quality Coach-north Service Centre

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Complaints Team Quality Coach-North Service CentreIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Internal Communications Lead

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    The Opportunity at Culture AmpThis is a truly unique opportunity to join our Employee Experience and Communications team. We are the storytellers, curators and custodians of translating strategy, company values and priorities to help Culture Amp communicate better, improve alignment and increase productivity; ultimately creating an informed and engaged...

  • Adviser Education Analyst

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Adviser Education AnalystIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Nsc Client Team Quality Coach

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe NSC Quality Coach is responsible for providing technical skills coaching to consultants to uplift the quality experience for advisers and clients on the North PlatformHow you will make an impact:Listen to calls and provide feedback and coaching in a timely manner to enhance service the competency of consultants Understand NPS promotors and...

  • Global Esop

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Pricing Manager

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Pricing ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    1 month ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    3 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Job DescriptionIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Pricing Manager

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Manager - Security Governance & Customer Trust

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...