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Vip Host
1 week ago
VIP Host
VIP Hosts ensure that the most valuable customers of the business receive a high standard of service by taking care of their needs.
The host is responsible for providing exceptional customer service by identifying and fulfilling customer needs to improve the overall customer experience.
Your portfolio will include managing up to 325 players. VIP Hosts collaborate with the Manager and Senior Hosts to contribute to team development goals.Who are we?
Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.
There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.
Click play, on your career todayWhat you will do:
- Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs
- Understand the client's objectives and decisionmaking process and forming longterm partnerships with individuals
- Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through
- Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth
- Ensure the timely and successful delivery of products, in line with customer needs and objectives
- Analysis of client behaviours and overall value to the business
- Collaborate with other departments to improve the overall customer experience.
- Collaborate with VIP Manager, Supervisor and Senior hosts to contribute to team development goals.
What you will bring:
- Minimum 1 year experience working in a customer service environment.
- Excellent communication and writing skills are required.
- Sports or Marketing Qualifications preferred but not required.
- High level of global sports knowledge
- Strong gambling knowledge
- Cryptocurrency knowledge
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
Some of the perks of working for us:
- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two fulltime barista's who will make your daily coffee, tea or fresh juice
- Daily catered breakfast
- Massage Wednesdays we get professionals to do this
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves
We believe that the unique contributions of everyone at Easygo are the driver of our success.
To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.
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