Customers Service Officer

2 weeks ago

North Adelaide, South Australia Entrée Recruitment Full time
  • Full-time temporary contract until September 2024 (Potential extension)
  • Support a range of operational & banking process functions | Off-street park
  • Join a stable & supportive environment with opportunity to upskill

About the Company

Our client is a not-for-profit Australian success story established in 1921. Working within the banking sector, they offer a range of savings accounts and charitable financial services, providing loans to churches, schools, aged care facilities and other organisations. Proud of their meaningful relationships and missional work with clients, they strive to help people and communities achieve their financial goals.

About the Role

As the Customer Service Officer, you will report to the Team Leader and support various operations functions. Central to your role is the daily fulfilment of providing customer service by answering telephone enquiries and handling administrative activities of opening and closing accounts. You will work within a team that supports their values and business objectives by providing tailored, quality services and ensuring high levels of support and advice are delivered to customers.

Duties

  • Answer customer phone and email enquiries
  • Provide exceptional customer service
  • Provide personal advice regarding savings account products
  • Assist with opening and closing of accounts
  • Assist with other core banking activities

Skills & Experience

  • Experience in banking or financial services desirable
  • Strong verbal communication skills
  • Excellent customer service and communication skills
  • A high degree of self-motivation and independence

Culture & Benefits

  • Purposeful and stable culture with strong sense of community
  • Work for a company who pride themselves on providing opportunities to grow and expand employee's skillsets
  • Located in the heart of the North Adelaide shopping precinct with free on-site parking
  • Temporary position with the possibility of extension

How to Apply

Click APPLY to submit your application including cover letter and CV in one document in Microsoft Word only. Applications can be addressed to Joanna Slaven quoting reference number JO . Telephone enquiries are welcome on .

Entrée Recruitment is committed to inclusion and values a culture where all people have a role to play. We are an Equal Opportunity Employer and do not discriminate against any qualified applicant based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

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