Client Engagement Manager

2 weeks ago

Sydney, New South Wales, Australia M3EU Full time
Company Description

Due to our continued growth, we are hiring for a
Client Engagement Manager to join
Messly, an M3 company.

About the Business Unit:


Messly helps doctors find short-term 'locum' work on their terms, by connecting them through our app with medical recruitment agencies who can offer them their perfect job.


Our service allow doctors to 'compare the market' to see who the best agencies are for them and secure work quickly and easily.

We launched in the UK in 2017, by two school friends Chris and Abrar.

Abrar is a former doctor and looks after all the product and technology, whilst Chris takes care of the business side.

We have become the number one way UK doctors find locum work.

We've helped 20,000 doctors find locum work, received amazing reviews from them and been acquired by the world's largest network of doctors.


We are launching our service in Australia in early 2024, and are now hiring the initial team to run the launch.

Check out our website here and read what our customers say about us here.

Job Description:


You will be responsible for helping recruitment agencies get the most from Messly, supporting them from the sales process through their lifecycle as a customer.

You will become a trusted advisor to our clients, building close relationships

Specifically, your role will focys on:

Onboarding and Training:
Train new recruiters how to use Messly, giving product demos and tutorials.

You'll become an expert in Messly, with an in-depth knowledge of the product features and capabilities, coaching them on how to utilise the product fully.

When we release new features, you'll help coach them on how to use these.

Regular Check-ins: Offer regular status meetings with customers to understand their needs and gather feedback. We are proactive in reaching out to clients, not waiting for them to report issues.

If clients are having issues, or we notice that they're not using the product property, you would work to fix these issues.


Account Reviews:

Use our data dashboards to understand if Messly is being used to its full potential, and suggest ways for agencies to get more value from us.

Where issues are identified, we will create action plans to help solve these.

Process Development:
You'll own the processes and documentation around your role, and ensure these are continually maintained.

In addition, you will help with:

Sales support:
Supporting the CEO through the sales process, including outreach to potential agencies, and follow-ups through the sales process.

Feedback:

Share feedback from agencies with the product team, and contribute ideas for how to improve our service based on their feedback and the data you can see.


Ops:

You will manage and run occasional operational processes, such as generating reporting and customer reporting, working with our ops team.


A Typical Day
Messly is small, fast-growing company so each day is different.

But if there was a 'typical day', it might include:

  • Joining a sales call with a prospective client to understand if Messly is a fit for them, and following up with a proposal and some pricing
  • Running a training session for recruiters from a new client. That might be in their offices or on a video call. You'd give them a demo of the key features, and help them to set up their accounts on Messly.
  • In between, you might pick up a few questions in your inbox from recruiters who have a question about using Messly, or call up a recruiter who you can see is struggling to have success on Messly
  • Finally, ahead of the team meeting the next day you'll spend an hour reviewing your action plan for an agency that's struggling, collate some product feedback and prepare some data and charts for discussion with the team.

Qualifications:

Essential:


You'll need to at least 2 years of experience in account management, and be able to show that you've excelled in most of the areas of the role listed above.

You're available to start in early 2024.


You must be based in Australia and have the right to work in Australia, as we are not registered as a visa sponsor.

You have excellent written and spoken English.

Bonus:
You have experience working remotely and/or within a startup environment.

You have some knowledge or experience of the recruitment industry.

Personal Skills

To thrive in this role, you must have the following traits:

People Person:

Strong Initiative:


We will support you as you get started, and aim to give good on-the-job training, but you will need to pick up new skills quickly and enjoy doing so.

We'll expect you to use your initiative to solve problems, and be proactive rather than waiting to be asked.

Structured & Organised:


You've proven you can stay on top of multiple clients and manage many relationships, as well as other task lists and inboxes.

You'll have a wide range of responsibilities, so will need you to be diligent and well-organised to manage your time across them.

We expect you

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