Strategic Planning and Service Innovation Manager

1 week ago


Adelaide city centre, South Australia Centacare Full time

Lead a team to position Centacare at the forefront of service design, evaluation and strategic innovation across the social and community services sector.

The Role
Working closely with the Executive Manager, the Strategic Planning and Service Innovation Manager will drive forward-looking opportunities for Centacare. This includes evidence-informed service innovation that centres the voice of client and communities.


As part of the Strategy, Research and Innovation Unit, the Strategic Planning and Service Innovation Manager will lead a small team to enhance Centacare's position as a sector-leading and outcomes focused research, advocacy and learning organisation that innovates across the service delivery spectrum.

See attached position description for full details.

What you need to bring

Essential

  • Degree level qualifications in a relevant field
  • Tender and/or grant writing experience
  • Extensive project management experience
  • Experience with service system design within a team environment
  • Ability to deploy a suite of research approaches and skills, inclusive of leading codesign activities and processes
  • Sector relevant research and evaluation experience
  • Extensive experience working with CALD/NEC and/or Aboriginal and Torres Strait Islander communities
  • Deep familiarity with the community and social services sector
  • Sound ability to work across various research methodologies (qualitative and quantitative)
  • Valid Department of Human Services (DHS) Working with Children Check

Desirable

  • Experience and/or training in the use of Human Centred Design methodologies
  • Postgraduate research qualifications in a relevant field
  • Project management qualifications
  • Experience in measurement and evaluation of programs in social and community services settings
  • A developed understanding of the impact of trauma on individuals and communities, particularly where there are underlying complexities
  • Experience developing training opportunities to enhance service delivery opportunities

What's in it for you

  • Attractive salary and salary sacrifice options incl. meal & entertainment card
  • CBD car park and optional salary sacrificed vehicle
  • Work with a highly skilled and committed leadership team
  • High performing, goal focused, collaborative & supportive team environment
  • Longstanding and reputable organisation
  • Ongoing training and development opportunities
  • Access to our Employee Assistance Program (EAP)
  • 6 weeks parental leave for primary carer and 2 weeks for secondary carer
  • Health insurance discounts with Bupa

Who we are


Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework.

We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background.

Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values.

We believe that treating our workers fairly has a positive impact on our clients and maintains our reputation as a great place to work.

To learn more about us, click on the video Centacare Catholic Family Services - Our Story

How to Apply
For a confidential discussion about this opportunity please contact Dr Jonathon Louth, Executive Manager, on

Applicants from Aboriginal and Torres Strait Islander backgrounds are strongly encouraged to apply.
With respect, no agencies please.

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