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Retail Coach, Nsw
3 months ago
Role Purpose / Mission:
To provide in field training and coaching to ensure transfer of skills from formal training schools. Conduct special events and promotions according to the promotional calendar.
Main Accountabilities:
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Luxury Identity
- Ensures BA team are adhering to the Luxury Execution strategy
Training and Development
- As directed by the Education Director or Retail manager conduct in field training of product knowledge, Art of Service and Art of Perfection
- Conduct Treatment Training as needed for department store and travel retail
- Ensure strong, consistent onboarding of new BA's using Education tools provided
- Identify and report to Education Director skills gaps of consultants and develop with coaching plan to improve performance and KPI's
- Motivate, lead and encourage department store BA's and TR BA's to achieve sales targets
- Conduct CRM training with new BA's and ensure guidelines are adhered to within existing team
- Retrain new product information closer to launch date to ensure retention of information.
- Conduct New Product Training for BAs unable to attend training.
Sales/ Promotions
- Coach, lead and inspire Counter Managers, Beauty Consultants and Salon staff where necessary, for your assigned territory to successfully reach their individual targets and to reinforce team dynamics to achieve counter targets
- Offer new ideas for events to generate retail; provide insight on event performance
- Plan, coordinate and implement promotions according to guidelines ie. facial weeks, workshops, special events, new product launches
- Personally conduct facials and key events including presenting at workshops and cocktail events
- Act as an ambassador in store to develop relationships with all accounts in your territory including Store Managers, Deputy Store Managers, Visual Merchandising Managers, Sales Managers, BA's and all Salon/Spa Managers and staff
- Under management guidance seek out and connect with luxury brand contacts to establish and grow potential cross partnerships
- Assists in Handling Client Complaints and coaches team on effectively resolving a variety of client service situations
- Ensure the department store and travel retail counters reflect the merchandising guidelines
Requirement:
- 35 years of experiences in Field Coaching and Training in luxury skincare/cosmetics fields.
- Strong communication and coaching skills.
- Presentable, attention to details, selfmotivated, and independent with excellent interpersonal skills in working with all frontline staff.
- Open to feedback and seek for solutions to improve.
- Selforganized with preparation of training materials/coaching tools, and well managed with personal schedule.
- Administrative skill such as words, excel and power point.
