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Scheduling Assistant

3 months ago

Woodville, Australia Humanology Full time
Permanent part-time (38 hours/fortnight) in the disability sector

  • Ongoing training/development
  • Applicants with a variety of admin experience encouraged to apply
  • Maximise your take home pay with salary packaging benefits (NFP)
Do you enjoy pulling complex and changing parameters into perfect order? This Scheduling role is for you

About the Opportunity


As Scheduling Assistant, you will support the delivery of high-quality, person-centred supports for Participants by assisting the Participant Support Scheduling Partner (your Manager) to deliver on the purpose, key activities and outcomes of their role.

You will work closely with the HomePlace team in a supportive environment with opportunities for training and development.

Your tasks will include;
- working collaboratively with Senior Coordinators to develop rosters of care/schedules of support in line with Participant NDIS plans.
- preparation of related documents such as service agreements and quotations; Participant rosters, rosters of care, schedules of supports, staff work plans, and much more.
- developing staff work plans that achieve (wherever possible) a regular work pattern concurrent with the safe provision of participant-focussed supports, and within the constraints of HomePlace's Enterprise Agreement and relevant legislation
- coordinating unplanned/short notice participant support and staff shift changes
- building your expertise and knowledge in HomePlace's software packages to become the 'go-to' helpdesk contact for staff enquiries, training and inductions of new team members. (including MYP 'PocketWatch' and HR Systems)
- regular cross-checking processes to ensure that billing aligns to actual supports provided and all related rosters, plans, service agreements, quotes, and the participant's NDIS funds.

  • Forecasting Participant funding expenditure based on pattern of claiming/invoicing and alerting the Finance team of potential issues.

About You


You're a people-person, enjoy working collaboratively with colleagues and ideally have either worked in the disability sector or have lived experience/understanding.

You will have demonstrated experience in an administration role.

It would also be great if you had previous experience in a similar complex scheduling or rostering position, however this isn't essential.


Ideally you will bring experience in:

  • data input and administration with a high degree of accuracy and attention to detail
- preparing complex documents, plans or reports
- intermediate MS Office skills and the ability to quickly learn a variety of technology-based solutions (if you have used MYP-PocketWatch, that would be great)
- understanding/interpreting enterprise agreements, employment awards (inc. Social, Community, Home Care & Disability Award) and/or the Fair Work Act


DHS and NDIS clearances are essential so if you don't have these already, you must be able to be cleared for them.

Other clearances may also be required to be completed or updated from time to time.

About our Client


HomePlace supports people who live independently in their own homes and to be part of their community and enable individuals to be safe and supported to make continuous improvements in their quality of life.


HomePlace is an organisation built on the belief that every individual has the right to a secure home and active participation in the life of the community.

HomePlace aims to set the standard in providing responsive, personalised, empowering support for people with intellectual disability.

Their work and culture attracts people with a strong social conscience and genuine care for improving the lives of people with a disability.