Service/ux Designer, Act, 6 Months

2 weeks ago

Canberra, ACT, Australia Infopeople Full time
Service/UX Designer

  • ACT
  • 6 Months


The Service Designer will be responsible for identifying and mapping different business capabilities that enable delivery of agency services (e.g., licensing capability, online bookings, case management, etc.) within Access Canberra.

They will work closely with the Solutions Architect in identifying solution options and ensuring these technology solutions meet the organisational and business unit's needs.


Key duties include, but are not limited to:

  • Work with senior stakeholders in defining the outcome for an initiative. This includes development of Problem and Outcome statements, or similar artefacts.
  • Map endtoend services, both current and future state, to identify areas for improvement through design.
  • Analyse client requirements and collaborate with technical specialists and business SMEs to develop fitforpurpose solutions to business problems.
  • Examine and report on the likely impact of proposed changes to the relevant business stakeholders or project governance group.
  • Coordinate requirement walkthrough and signoffs, verifying with stakeholders that process models and user artefacts accurately represent business needs.
  • Working in a multidisciplinary team, you will assume responsibility for assigned tasks and outcomes and ensure they are completed in a timely fashion.

Key Skills:

  • Demonstrated experience in contemporary analysis and design practices and techniques including development of design and analysis artefacts such as Business Requirements Document, Service Blueprint, Journey Maps, etc.
  • Welldeveloped, persuasive and negotiation skills, utilising exceptional written and verbal communication ability to engage with various stakeholders and audiences.
  • Ability to proactively establish and maintain effective and diverse strategic business partnerships, including with senior stakeholders, through collaboration, engagement, responsiveness, and influence.
  • Adaptability to changing circumstances and multiple priorities and demands, and resilience while managing a constantly changing environment

If this sounds like you:

Infopeople - Ben Main
3556086

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