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Support Facilitator

3 months ago

Maroochydore, Queensland, Australia Real Community Services Full time
Real Community Services is seeking a Support Facilitator to join their Maroochydore team. If you're results driven towards improving the lives of people living with a disability, we encourage you to apply.

The Role:


This position will include the organisation of support in accordance with various funding bodies such as the NDIA, TAC and NIISQ Participants.

Reporting to the Branch Manager and working in partnership with other Support Facilitators, you will supervise the support staff in implementing therapeutic, goal-oriented support services to the clients within your own caseload.

You will be responsible for improved outcomes for participants who access our service.

Your key responsibilities will include:

  • The provision of case management support to participants
  • Making referrals to services to address participant concerns and coordinate the participant's care as part of a multidisciplinary team
  • Managing a case load through the provision of services in participants' homes
  • Providing support to ensure the service exceeds all accreditation standards
  • Maintaining accurate and timely case notes and reporting on participants' progress
  • Providing effective leadership to employees under your supervision
  • Ensure rostering and allocation of staff is actioned in accordance to our Collective Agreement.

About you:

  • Demonstrated knowledge of the National Disability Insurance Scheme and what it means for participants
  • Demonstrated organisation skills to effectively manage workload including complex rostering, caseload management ensuring participant satisfaction.
  • Ability to work autonomously and as part of a team
  • High level of interpersonal skills including the ability to develop and maintain professional relationships within a team, with participants, across service providers, and with various stakeholders
  • Professional and compassionate verbal and written communication skills
  • Demonstrated experience supporting participants and managing teams for participants who have complex medical needs including spinal injuries, Acquired Brain Injury and Neurological disorders
  • High level of problemsolving skills, to successfully identify problems, develop solutions, and implement these using a logical and systematic approach

Mandatory Requirements

  • Qualifications as an Endorsed Enrolled Nurse or Registered Nurse
  • Current Blue and Yellow Card/NDIS Card
  • NDIS Worker Orientation Certificate
  • Valid QLD driver's licence
  • First Aid and CPR
  • Relevant experience in Case Management is highly regarded but not essential.

On Offer:

  • Starting pay rate is Social, Community, Home Care and Disability Services Industry Award Level
  • No oncall responsibilities
  • Dynamic and Supportive Team Culture
  • Not just a role, but a rewarding Career


If you are passionate about supporting people living with a disability and would like to work in a role that is both challenging and rewarding, we would love to hear from you.

To find out more please ask for Will Dock on