Customer Service Officer

7 days ago

Mill Park, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time

VIC, Thomastown Recreation & Aquatic Centre - Thomastown VIC 3074

  • Are you passionate about promoting aquatic and leisure activities to the community?
  • Do you possess outstanding people skills with the ability to generate leads?
  • Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
  • Enjoy a great work / life balance with mornings, evenings and weekend shifts
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

The Role


As a
Customer Service Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.


With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.


The Customer Service Officer's key accountabilities include:

  • Achieve set sales targets on a daily basis
  • Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
  • Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
  • Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
  • Process memberships and data entry in line with company processes and policy
  • To have a current and informed knowledge of all centre services and activities
  • To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

The Site


Thomastown Recreation & Aquatic Centre (TRAC) is a large, year round facility that includes an indoor 25 meter lap pool, hydrotherapy pool, warm water pool, fun pool with water slide, toddlers pool, sauna, steam room, spa, gym, group exercise, multi-purpose sports court, occasional childcare and function room hire.

We also have an outdoor water park with great activities for the kids complete with BBQ facilities.

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.


We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.

With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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