Customer Business Manager

1 week ago

Surry Hills, New South Wales, Australia Blackmores Group Full time

Purpose of role
As Australia's most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn't be a better time to join a truly purpose-led brand that places wellbeing and workplace flexibility at the heart of our culture We are excited to offer the role of a Customer Business Manager (12 months fixed term)


The main purpose of this role is to build and maintain meaningful and commercially sound relationships with key Pharmacy customers to drive education, product recommendation and brand advocacy, enabling us to deliver our business objectives and sales target.


Responsibilities include:

  • Full commercial responsibility delivering against business objectives and sales targets within territory (West, South West of Sydney & Canberra once a month). This includes pharmacy visits and attending to customers queries regarding BioCeuticals and Blackmores products for a predetermined geographic territory.
  • Build, grow and manage the strategic partnerships with key existing and new Pharmacy customers to increase our footprint, deliver sales and distribution targets, and meet business objectives.
  • Competent product detailing across the BioCeuticals and Blackmores portfolios of products (product knowledge advisory to Pharmacists and Pharmacy Assistants).
  • Driving recommendation and advocacy via education. Delivery of informal product trainings in Pharmacy environments to small groups of Pharmacists and Pharmacy Assistants (35) to support product uptake.
  • Trade and banner event attendance as required.
  • Work with Naturopathic Educators and State Field Managers (SFMs) to drive product recommendation and brand advocacy. Utilize the Customer Relationship Management (CRM) system for all sales administrative and record keeping work.

What we offer?

  • Opportunities to support your local community through paid community leave
  • 20 weeks gender neutral paid parental leave
  • Flexible working across most of our roles
  • Great benefits to support your health and wellbeing, including access to discounted products Mental health support for you and your family through our Sonder assistance program

Who are you?

  • Preferably possessing at least 23 years field sales experience to a similar channel via retail pharmacy or hospital channels or product range of vitamins, health supplements or health food categories.
  • Territory: Western Sydney based and who is able to travel to Canberra (weekly)
  • Understanding of health and wellbeing with a sound understanding of the foundations of complementary medicine.
  • Knowledge of the retail Pharmacy environment as relevant to complementary medicine
  • Sound understanding of commercial matters as relating to trade relationships with customers within the Pharmacy and Banner Group contexts.
  • Ability to use or strong interest to use data and insights to identify trends, draw insights and drive decisions.
  • Understanding of a sales cycle and customer journey. Strong collaborative efforts with cross functions to achieve commercial goals set for the territory.
Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific.

Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.


Blackmores Group operates in over 13 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across Southeast Asia and China.


  • Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated._

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