Customer Care Specialist

1 week ago


Surry Hills, New South Wales, Australia Lawpath Full time

Snapshot of the Role
Join Lawpath and interact directly with our clients to help maintain our position as Australia's highest-rated legal company.

Who we are

Lawpath is Australia's largest online legal platform for small businesses, disrupting a $100B industry and shaping the future of legal delivery.

Our mission is to make the law accessible to everyone and we're starting this journey by providing online, on-demand legal help for small businesses.

Our platform has now helped over 400,000 businesses access the legals that they need.

We were recently awarded #37 in Deloitte's 50 fastest-growing businesses in Australia and as Australian Legal Service Provider of the year.

Backed by local and international investors, we're growing rapidly and moving towards our goal of helping 1 million businesses with legal protection.


About the role

Your day-to-day responsibilities will include:

  • Collaborating with teammates to address and prioritise customer support needs.
  • Assisting customers with various Legal and Business solutions offered by Lawpath and referring potential leads to our sales teams
  • Taking complete ownership of customer support issues from diagnosis through to resolution with the help of outside teams
  • Recording and tracking all customer support issues through our CRM systems (Salesforce, Notion and Intercom)
  • Troubleshooting and reporting any bugs and user issues on the platform
  • Suggesting improvements or new services based on customer feedback.
  • Advocating for ongoing process enhancements and enhancing the customer experience

To be successful, you will need:

  • To be naturally positive and empathetic, a real customer experience superstar
  • To ask the right questions, find solutions, and place the customer at the centre of everything you do
  • Previous experience in Level 2 technical support or customer facing roles will be helpful, though not a requirement of the position
  • A basic understanding of business and company structures will be helpful, though not essential
  • Enthusiasm and willingness to go the extra mile with customers while managing expectations
  • Excellent verbal and written communication skills, with a keen eye for detail.
  • Excel at problemsolving and finding solutions
  • Manages time effectively, juggling multiple tasks and platforms
  • Accountability: Take ownership of goals and show initiative within the team
  • Resilience and the ability to handle escalated requests Eager to learn about our business and operating systems

Amazing benefits we'll provide:

  • Successful business fuelled by innovation, respect and passion
  • Employee Share Option Plan
  • Lawpath Career Framework
  • Flexible working and WFH
  • Annual Learning Stipend
  • Generous parental leave policy for parents and carers
  • Culture of transparency
  • Birthday Leave
  • Culture Calendar
  • Funky office in Surry Hills


  • Surry Hills, New South Wales, Australia Langton's Full time

    Company DescriptionLANGTONS is a luxury lifestyle brand and the fine wine market leader in Australia.Established in Melbourne in 1988 as a specialist wine auction house, LANGTONS has evolved to encompass digital auctions and retail, a wine broking service, and a private wine exchange. Working with an extensive network of winemakers, negociants and importers,...


  • Surry Hills, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Surry Hills, NSW, AU, 2010- Req ID: Ongoing. 35 hours per week. Location: Customer Specialist Centre, Surry Hills. Flexible and hybrid working options available.Clerk Grade: 9/10 Level. Base salary $120,859 to $133,183 plus super and annual leave loading.About usAt NSW Trustee & Guardian, we protect, promote and support...

  • Care Manager

    1 week ago


    Surry Hills, New South Wales, Australia Catholic Healthcare Full time

    Care ManagerKey leadership opportunity focused on Clinical CarePermanent Full-time opportunity in Surry Hills NSWWorking as one of two Care ManagersEnjoy the benefits of a NFP organisation including tax free salary packagingWhy you'll love working with us:An opportunity to advance your career now and in the futureBe part of a supportive and inclusive 'people...

  • Care Manager

    1 week ago


    Surry Hills, New South Wales, Australia Catholic Healthcare Full time

    Key leadership opportunity focused on Clinical Care: Permanent Full-time opportunity in Surry Hills NSW:- Working as one of two Care Managers: Enjoy the benefits of a NFP organisation including tax free salary packaging Why you'll love working with us:_ An opportunity to advance your career now and in the future Be part of a supportive and inclusive...

  • Care Manager

    1 week ago


    Surry Hills, New South Wales, Australia Catholic Healthcare Full time

    Key leadership opportunity focused on Clinical CarePermanent Full-time opportunity in Surry Hills NSWWorking as one of two Care ManagersEnjoy the benefits of a not-for-profit (NFP) organization including tax-free salary packagingWhy you'll love working with us:An opportunity to advance your career now and in the futureBe part of a supportive and inclusive...

  • Care Manager

    1 week ago


    Surry Hills, New South Wales, Australia Catholic Healthcare Full time

    Key leadership opportunity focused on Clinical Care Permanent Full-time opportunity in Surry Hills NSW Working as one of two Care Managers Enjoy the benefits of a NFP organisation including tax free salary packaging Why you'll love working with us:An opportunity to advance your career now and in the future Be part of a supportive and inclusive 'people...


  • Surry Hills, New South Wales, Australia WooliesX Full time

    Join one of Australia's iconic brands- Opportunity to leverage your experience in this dynamic team- **Hybrid Flexible Environment**The OpportunityThe Digital Media Platform Specialist brings analytical and data expertise to assist, create, deliver and manage feeds of products in paid media channels. This role will drive excellence by managing efficient and...

  • Category Specialist

    1 week ago


    Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

    Category Specialist - SkinSurry Hills NSW 2010, Australia Req #824 Friday, 22 March 2024About the job Purpose of the Role: Reporting to the Head of Skin, the Category Support Specialist will play a pivotal role in driving the growth and development of our skincare category. With a primary focus on pricing strategies, cost management, and standard operating...


  • Surry Hills, New South Wales, Australia Aje. Full time

    Based from the Sydney Head Office, the Customer Experience Manager will ensure customers are at the heart of the omnichannel experience and be responsible for championing exceptional customer experiences. The Customer Experience Manager will maintain a strategic approach towards both day-to-day management and visionary goals, and act as the 'voice of the...


  • Surry Hills, New South Wales, Australia Blackmores Full time

    Job Description As Australia's most trusted manufacturer of natural health products and one of the Financial Reviews Best Places to Work in 2023, it couldn't be a better time to join a truly purpose-led brand We are excited to offer the role of IT Service Delivery Specialist until October 2024. As part of a broader IT support team, you will provide L1 &...


  • Surry Hills, New South Wales, Australia Catholic Healthcare Full time

    Company DescriptionCatholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.Job Description:Why you'll...


  • Surry Hills, New South Wales, Australia people2people Full time

    This leading brand with a global footprint takes the lead in technology, inspiring the world with innovative tech products every day. An opportunity for an experienced Financial Operations Specialist has become available to join this global giant.About the role: Manage all workflow approvals for new customer accounts, IO intake, pricing and new/updated...


  • Surry Hills, New South Wales, Australia Blackmores Full time

    Join a Top Natural Health Products Manufacturer!A fantastic opportunity has opened up at a leading natural health products manufacturer in Australia, recognized as one of the Financial Review's Best Places to Work in 2023. The company is dedicated to its purpose and is now looking for an IT Service Delivery Specialist to join their team until October 2024.As...


  • Surry Hills, New South Wales, Australia Talent International Full time

    Job Details:LocationSurry HillsSalaryUp to AU$65000 per annum + + SuperJob TypeFull TimeRefBBBH101710_ ContactSaqib ZiaPostedabout 1 hour agoOur client works with leading pharmaceutical and medical practices across Australia, and they are looking to grow with customer care enthusiasts to be part of their in-house support team. If you love to work closely...


  • Surry Hills, New South Wales, Australia people2people Full time

    My Client has developed a proprietary ad platform that leverages unique first party TV data to help brands connect to their audience as they explore content across desktop, mobile, tablets, and our SMART TVs. The Ads Platform delivers high-quality audience targeting powered by three key components: first-party data at scale, world-class data science, and...


  • Seven Hills, New South Wales, Australia Enersys Full time

    Learn More About Our CompanyRole Overview:The Customer Care Officer will support the co-ordination and administration of the Australian sales & service order process. All the way from receipt of order through to the successful delivery of the product to the customer within company policies and procedures, incorporating service activities as well as handling...


  • Surry Hills, New South Wales, Australia Euroluce Full time

    Company IntroEuroluce is one of Australia's most established and respected providers of contemporary interior, architectural and technical lighting with offices and Light Studios in Sydney, Melbourne, and Brisbane. With an uninterrupted 45-year history in the professional and design marketplace, we continue to build on our core values of quality, integrity,...


  • Baulkham Hills, New South Wales, Australia St Full time

    Join our fabulous team at our Baulkham Hills branch Full time position Keep taking your career up a notchHow will I help?You'll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a tailored solution that clearly offers...


  • Baulkham Hills, New South Wales, Australia St Full time

    Permanent full time opportunity at St George Baulkham Hills Availabilty to share Saturday roster is highly desired Receive extensive training and access to online workshops to ensure your success -How will I help?You'll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their...


  • Surry Hills, New South Wales, Australia Police Bank Full time

    Police Bank is one of Australia's fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.About the role Utilise your existing customer service experience in...