![ASTIA Australia](https://media.trabajo.org/img/noimg.jpg)
Customer Service Manager
1 week ago
Duties Required:
- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services for the presale and facilitation team.
- Developing and reviewing customer service procedures and feedback on a daily basis within every client's interaction internally and externally ensuring that the overall standards and efficiency are meeting high performance and satisfaction standards.
- Learn and maintain current endtoend knowledge of products or services in their scope, as well as the physical and administrational requirements of successful fulfilment as a point of contact for team members.
- Creation and development of training materials and schedules as well as contribution to the development of operational policies and procedures.
- Communication of individual and team results to, targets and areas of development or concern to CSR's.
- Monitors competition by gathering current marketplace information on processes, administrational requirements, new facilitation methods, delivery schedules, etc.
- Recommends potential changes in products, service, or company policy by evaluating results and competitive developments.
- Resolves stakeholder or escalated customer complaints or issues by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
Required SKILLS
- Must have an Associate Degree, Advanced Diploma or Diploma with 2 years post qualification related experience to the role or, at least three years of relevant experience may substitute for the formal qualification requirement.
- High level of rapport building, organizational and management skills
- Strong knowledge of administrational systems, data entry and Microsoft Office
- Strong problem solving and multitasking abilities
- Proactive and efficient approach to all tasks.
Salary:
$64,999.00 to $65,000.00 /year
Pay:
Up to $65,000.00 per year
Schedule:
- Monday to Friday
Work Location:
In person
Application Deadline: 27/06/2023
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