Customer Service Manager

1 week ago


Surry Hills, New South Wales, Australia ASTIA Australia Full time
ASTIA AUSTRALIA PTY LTD (ABN T/A ASTIA, requires a full time Customer Service Manager managing the _Inbound/Outbound Financial Services Team_ to be paid an annualized salary of $65,000 plus 10.5% superannuation.

Duties Required:

  • Developing and reviewing policies, programs and procedures concerning customer relations and goods and services for the presale and facilitation team.
  • Developing and reviewing customer service procedures and feedback on a daily basis within every client's interaction internally and externally ensuring that the overall standards and efficiency are meeting high performance and satisfaction standards.
  • Learn and maintain current endtoend knowledge of products or services in their scope, as well as the physical and administrational requirements of successful fulfilment as a point of contact for team members.
  • Creation and development of training materials and schedules as well as contribution to the development of operational policies and procedures.
  • Communication of individual and team results to, targets and areas of development or concern to CSR's.
  • Monitors competition by gathering current marketplace information on processes, administrational requirements, new facilitation methods, delivery schedules, etc.
  • Recommends potential changes in products, service, or company policy by evaluating results and competitive developments.
  • Resolves stakeholder or escalated customer complaints or issues by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Liaising with other organisational units, service agents and customers to identify and respond to customer expectations

Required SKILLS

  • Must have an Associate Degree, Advanced Diploma or Diploma with 2 years post qualification related experience to the role or, at least three years of relevant experience may substitute for the formal qualification requirement.
  • High level of rapport building, organizational and management skills
  • Strong knowledge of administrational systems, data entry and Microsoft Office
  • Strong problem solving and multitasking abilities
  • Proactive and efficient approach to all tasks.

Salary:
$64,999.00 to $65,000.00 /year

Pay:
Up to $65,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
In person

Application Deadline: 27/06/2023

  • Surry Hills, New South Wales, Australia ASTIA Australia Full time

    ASTIA AUSTRALIA PTY LTD (ABN T/A ASTIA, requires a full time Customer Service Manager to be paid an annualized salary of $70,000 plus 11.5% superannuation.Duties Required: Developing and reviewing policies, programs and procedures concerning customer relations and goods and services for the Surry Hills (NSW) based inbound contact centre service team....


  • Surry Hills, New South Wales, Australia Talent International Full time

    Job Details:LocationSurry HillsSalaryUp to AU$65000 per annum + + SuperJob TypeFull TimeRefBBBH101710_ ContactSaqib ZiaPostedabout 1 hour agoOur client works with leading pharmaceutical and medical practices across Australia, and they are looking to grow with customer care enthusiasts to be part of their in-house support team. If you love to work closely...


  • Surry Hills, New South Wales, Australia Pulse Recruitment Full time

    Excellent Growth Opportunities with an International Company Visit clients at their locations, including 5star hotels and luxury boutiques In House Scent Training Become an ExpertThis is an exciting opportunity to join an innovative global fragrance marketing company. They help businesses expand their brand but cultivating signature scents, which their...


  • Surry Hills, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Surry Hills, NSW, AU, 2010- Req ID: Ongoing. 35 hours per week. Location: Customer Specialist Centre, Surry Hills. Flexible and hybrid working options available.Clerk Grade: 9/10 Level. Base salary $120,859 to $133,183 plus super and annual leave loading.About usAt NSW Trustee & Guardian, we protect, promote and support...


  • Surry Hills, New South Wales, Australia Aje. Full time

    Based from the Sydney Head Office, the Customer Experience Manager will ensure customers are at the heart of the omnichannel experience and be responsible for championing exceptional customer experiences. The Customer Experience Manager will maintain a strategic approach towards both day-to-day management and visionary goals, and act as the 'voice of the...


  • Surry Hills, New South Wales, Australia AP Bakery Full time

    AP Bakery started in 2021 by a group of all star hospitality owners. Now with various locations in Sydney, we serve a mixture of light and larger options, backed up with a variety of amazing bakery treats.Are you a passionate about coffee? And people? Are you a seasoned barista? Look no further - our cafe is on the hunt for a talented and experienced barista...


  • Surry Hills, New South Wales, Australia AP Bakery Full time

    AP Bakery started in 2021 by a group of all star hospitality owners. Now with various locations in Sydney, we serve a mixture of light and larger options, backed up with a variety of amazing bakery treats.Are you a passionate coffee enthusiast with a flair for crafting the perfect cup? Are you a seasoned barista seeking an exciting opportunity in a bustling...


  • Surry Hills, New South Wales, Australia Catholic Healthcare Full time

    Company DescriptionCatholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.Job Description:Why you'll...


  • Surry Hills, New South Wales, Australia ASTIA Full time

    Who is ASTIA?ASTIA is a well-established contact centre located within walking distance from Central Station in Surry Hills. We provide value-added solutions to our clients and strive to deliver the highest level of customer engagement and brand loyalty.ASTIA has recently experienced some business growth and is looking for Telesalessuperstars to join our one...


  • Surry Hills, New South Wales, Australia ASTIA Full time

    Who is ASTIA?ASTIA is a well-established contact centre located within walking distance from Central Station in Surry Hills. We provide value-added solutions to our clients and strive to deliver the highest level of customer engagement and brand loyalty.ASTIA has recently experienced some business growth and is looking for inboundsuperstars to join our one...


  • Surry Hills, New South Wales, Australia Bloom HR Full time

    Work for a purpose-driven organisation and make a difference Surry Hills Location a short 5 minute walk from Central Station Hybrid working arrangements availableAbout the OrganisationWomen's Housing Company (WHC) is a not for profit organisation that provides low cost housing to women at risk of homelessness. They are an organisation making a real...


  • Surry Hills, New South Wales, Australia ASTIA Full time

    Job descriptionWho is ASTIA?ASTIA is a well-established contact centre located within walking distance from Central Station in Surry Hills. We provide value-added solutions to our clients and strive to deliver the highest level of customer engagement and brand loyalty.ASTIA has recently experienced some business growth and is looking for outboundsuperstars...


  • Surry Hills, New South Wales, Australia Blackmores Group Full time

    Purpose of roleAs Australia's most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn't be a better time to join a truly purpose-led brand that places wellbeing and workplace flexibility at the heart of our culture We are excited to offer the role of a Customer Business...


  • Surry Hills, New South Wales, Australia News Corp Australia Full time

    Exciting opportunity for a Customer Success Manager to ensure customers achieve maximum value out of their digital advertising journey with News.What's the role? Assist in the development, implementation and roll out an ongoing customer engagement program for the News Connect marketing intelligence platform Help to build an approach to establish deep...


  • Surry Hills, New South Wales, Australia Lawpath Full time

    About the companyLawpath is Australia's largest online legal platform for small businesses, disrupting a $100B industry and shaping the future of legal services.With multiple awards in our pockets (including the Deloitte Fast 50 for 2020), Lawpath has regularly been listed as one of Australia's fastest growing startups to watch. We use technology to make...


  • Surry Hills, New South Wales, Australia Police Bank Full time

    Do you thrive in fast-paced environments, solving problems and keeping the tech engine running smoothly?We're seeking a passionate and experienced IT Service Manager to join our dynamic team. You'll play a pivotal role in ensuring the seamless operation of our entire IT infrastructure, from network management and user support to service delivery and...


  • Surry Hills, New South Wales, Australia Lawpath Full time

    Snapshot of the RoleJoin Lawpath and interact directly with our clients to help maintain our position as Australia's highest-rated legal company.Who we areLawpath is Australia's largest online legal platform for small businesses, disrupting a $100B industry and shaping the future of legal delivery. Our mission is to make the law accessible to everyone and...


  • Surry Hills, New South Wales, Australia Be Recruitment Group Full time

    Interested in working in community housing sector? Do you have previous leadership experience? Prior property management / tenancy management experienceResponsible for leading a high-performing Tenancy / Property Management team to ensure they deliver exceptional tenancy and customer service that results in tenants sustaining their tenancy and improving...


  • Surry Hills, New South Wales, Australia News Corp Australia Full time

    Leveraging your digital expertise in performance channels, you will coach and mentor a team of client-facing digital professionals to deliver successful outcomes for our customers in line with their business goals. You will lead by example, working with another Team Leader collaboratively creating an engaging and high performance team culture to help News...


  • Surry Hills, New South Wales, Australia Torrens University Australia Full time

    Who we are:At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase...