Customer Operations Specialist

1 week ago

Surry Hills, New South Wales, Australia Langton's Full time

Company Description
LANGTONS is a luxury lifestyle brand and the fine wine market leader in Australia.


Established in Melbourne in 1988 as a specialist wine auction house, LANGTONS has evolved to encompass digital auctions and retail, a wine broking service, and a private wine exchange.

Working with an extensive network of winemakers, negociants and importers, LANGTONS offers unparalleled access to the world of fine wine to our network of clients and customers supplying some of the finest private cellars in Australia.


We are proud to be part of the Endeavour Group - Australia's leading retail drinks and hospitality business united around the common purpose of 'creating a more sociable future together.

'
-
Be uniquely you, come as you are:


  • Help shape LANGTONS Luxury Customer Experience:
-
Hybrid working from Sydney or Melbourne
The
Customer Operations Specialist will be the primary customer-facing point of contact for the LANGTONS business. You and the team are responsible for the seamless and timely resolution of customer queries.

You will work to understand or anticipate our luxury customers' needs, and then act to meet those needs, with the intention to not only satisfy but delight them.

This role is vital to proactively provide the high-quality customer experience that LANGTONS luxury customers expect.

You will also influence the continuous improvement of our customer proposition, by providing recommendations based on analysis of customer feedback, and then working across the business to help implement the resulting initiatives.

Sound good? Read on.

Here is a taster of what you can expect in this role:

  • Create exceptional relationships with all our customers, with a focus on VIPs and 88s.
  • Operate with autonomy to do what it takes to create a seamless experience.
  • Harness customer feedback, to provide insight and help prioritise work to be done.
  • Understand where our customer pain points are and resolve these challenges for our customers.
  • Work crossfunctionally to drive business change based on customer feedback.
  • Ensure the timely, accurate and appropriate response to customer queries for all channels.

Qualifications

Now let's talk about you:

  • Experience working in a customer service environment
  • Excellent telephone manner with strong verbal communication skills
  • Attention to detail
  • Ability to work in an agile environment
  • Customercentric approach
  • Ensure customer satisfaction by providing excellent service
  • Ability to multitask and prioritise work effectively

The benefits are good too

  • We offer flexible working in every sense
  • An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
  • Monthly meetingfree days
  • Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
  • Endeavour Group is full of opportunities use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.
  • At Endeavour, we value being a workplace where everyone's welcome if you meet a number of the requirements (and not all), we encourage you to apply._

Additional Information We are together creators**With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We're all about creating a more sociable future - for our customers and each other.

If this job excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
- #WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup_

  • Financial Operations Specialist

    1 week ago

    Surry Hills, New South Wales, Australia people2people Full time

    This leading brand with a global footprint takes the lead in technology, inspiring the world with innovative tech products every day. An opportunity for an experienced Financial Operations Specialist has become available to join this global giant.About the role: Manage all workflow approvals for new customer accounts, IO intake, pricing and new/updated...

  • Financial Operations Specialist

    1 week ago

    Surry Hills, New South Wales, Australia people2people Full time

    My Client has developed a proprietary ad platform that leverages unique first party TV data to help brands connect to their audience as they explore content across desktop, mobile, tablets, and our SMART TVs. The Ads Platform delivers high-quality audience targeting powered by three key components: first-party data at scale, world-class data science, and...

  • Customer Care Specialist

    1 week ago

    Surry Hills, New South Wales, Australia Lawpath Full time

    Snapshot of the RoleJoin Lawpath and interact directly with our clients to help maintain our position as Australia's highest-rated legal company.Who we areLawpath is Australia's largest online legal platform for small businesses, disrupting a $100B industry and shaping the future of legal delivery. Our mission is to make the law accessible to everyone and...

  • Category Specialist

    1 week ago

    Surry Hills, New South Wales, Australia SILK Laser Clinics Full time

    Category Specialist - SkinSurry Hills NSW 2010, Australia Req #824 Friday, 22 March 2024About the job Purpose of the Role: Reporting to the Head of Skin, the Category Support Specialist will play a pivotal role in driving the growth and development of our skincare category. With a primary focus on pricing strategies, cost management, and standard operating...

  • Manager - Proactive Customer Management

    1 week ago

    Surry Hills, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Surry Hills, NSW, AU, 2010- Req ID: Ongoing. 35 hours per week. Location: Customer Specialist Centre, Surry Hills. Flexible and hybrid working options available.Clerk Grade: 9/10 Level. Base salary $120,859 to $133,183 plus super and annual leave loading.About usAt NSW Trustee & Guardian, we protect, promote and support...

  • IT Service Delivery Specialist

    1 week ago

    Surry Hills, New South Wales, Australia Blackmores Full time

    Join a Top Natural Health Products Manufacturer!A fantastic opportunity has opened up at a leading natural health products manufacturer in Australia, recognized as one of the Financial Review's Best Places to Work in 2023. The company is dedicated to its purpose and is now looking for an IT Service Delivery Specialist to join their team until October 2024.As...

  • Operations Quoting Specialist

    1 week ago

    Seven Hills, New South Wales, Australia Kennards Hire Full time

    Operations Quoting SpecialistSeven Hills, NSW Largest familyowned equipment hire company in ANZ and still growing On-Going Training & Development | Free onsite parking available Culture is our secret saucefamily, innovation, customer service, down to earthWe are looking for a highly motivated team player to take on the role of Operational Quoting Specialist,...

  • IT Service Delivery Specialist

    1 week ago

    Surry Hills, New South Wales, Australia Blackmores Full time

    Job Description As Australia's most trusted manufacturer of natural health products and one of the Financial Reviews Best Places to Work in 2023, it couldn't be a better time to join a truly purpose-led brand We are excited to offer the role of IT Service Delivery Specialist until October 2024. As part of a broader IT support team, you will provide L1 &...

  • Customer Experience Manager

    1 week ago

    Surry Hills, New South Wales, Australia Aje. Full time

    Based from the Sydney Head Office, the Customer Experience Manager will ensure customers are at the heart of the omnichannel experience and be responsible for championing exceptional customer experiences. The Customer Experience Manager will maintain a strategic approach towards both day-to-day management and visionary goals, and act as the 'voice of the...

  • Marketing Specialist

    1 week ago

    Surry Hills, New South Wales, Australia Euroluce Full time

    Company IntroEuroluce is one of Australia's most established and respected providers of contemporary interior, architectural and technical lighting with offices and Light Studios in Sydney, Melbourne, and Brisbane. With an uninterrupted 45-year history in the professional and design marketplace, we continue to build on our core values of quality, integrity,...

  • Digital Media Platform Specialist

    1 week ago

    Surry Hills, New South Wales, Australia WooliesX Full time

    Join one of Australia's iconic brands- Opportunity to leverage your experience in this dynamic team- **Hybrid Flexible Environment**The OpportunityThe Digital Media Platform Specialist brings analytical and data expertise to assist, create, deliver and manage feeds of products in paid media channels. This role will drive excellence by managing efficient and...

  • Customer Service Manager

    1 week ago

    Surry Hills, New South Wales, Australia ASTIA Australia Full time

    ASTIA AUSTRALIA PTY LTD (ABN T/A ASTIA, requires a full time Customer Service Manager managing the _Inbound/Outbound Financial Services Team_ to be paid an annualized salary of $65,000 plus 10.5% superannuation.Duties Required: Developing and reviewing policies, programs and procedures concerning customer relations and goods and services for the presale and...

  • Customer Service Manager

    1 week ago

    Surry Hills, New South Wales, Australia ASTIA Australia Full time

    ASTIA AUSTRALIA PTY LTD (ABN T/A ASTIA, requires a full time Customer Service Manager to be paid an annualized salary of $70,000 plus 11.5% superannuation.Duties Required: Developing and reviewing policies, programs and procedures concerning customer relations and goods and services for the Surry Hills (NSW) based inbound contact centre service team....

  • Sales Operations Analyst

    1 week ago

    Surry Hills, New South Wales, Australia News Corp Australia Full time

    Reporting to the Sales Operations Manager, you will be responsible for providing an exceptional level of support to our sales and support teams, enabling them with the right tools, knowledge and business processes to efficiently achieve sales outcomes. You will be an operational support contact point for our sales and support team members for all operational...

  • Head of Customer Success

    1 week ago

    Surry Hills, New South Wales, Australia Audience Republic Full time

    Audience Republic is an all-in-one CRM & marketing platform for events and venues. Our customers are some of the largest names in the world — including events featuring artists like Justin Bieber, Post Malone, RUFUS DU SOL, ODESZA and Flume.We are a fast growing technology startup in B2B SaaS, and have raised $9M from investors. Our team is based across...

  • El1 Ad, Research for Specialist Reforms Program

    1 week ago

    Surry Hills, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Federal Government opportunity in Surry Hills: 12-month contract with possibility of extension:- $602.55 per day + super:- Hybrid working arrangements available***The RoleThe EL1 Assistant Director, Research for Specialist Reform Programs will exercise a considerable degree of independence to engage in very complex problem solving and...

  • Barista/customer Service

    1 week ago

    Surry Hills, New South Wales, Australia AP Bakery Full time

    AP Bakery started in 2021 by a group of all star hospitality owners. Now with various locations in Sydney, we serve a mixture of light and larger options, backed up with a variety of amazing bakery treats.Are you a passionate about coffee? And people? Are you a seasoned barista? Look no further - our cafe is on the hunt for a talented and experienced barista...

  • Barista/customer Service

    1 week ago

    Surry Hills, New South Wales, Australia AP Bakery Full time

    AP Bakery started in 2021 by a group of all star hospitality owners. Now with various locations in Sydney, we serve a mixture of light and larger options, backed up with a variety of amazing bakery treats.Are you a passionate coffee enthusiast with a flair for crafting the perfect cup? Are you a seasoned barista seeking an exciting opportunity in a bustling...

  • Customer Business Manager

    1 week ago

    Surry Hills, New South Wales, Australia Blackmores Group Full time

    Purpose of roleAs Australia's most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn't be a better time to join a truly purpose-led brand that places wellbeing and workplace flexibility at the heart of our culture We are excited to offer the role of a Customer Business...

  • Head of Operations

    1 week ago

    Surry Hills, New South Wales, Australia Australian Pharmaceutical Industries Full time

    Full-time leadership position:- Join an award winning online digital healthcare platform:**Lead a high performing team to help grow the business**About UsInstantScripts launched in 2018 with a belief that managing your everyday health should be easy and affordable.Today, we are Australia's largest digital healthcare provider, which has just been acquired by...