Customer Service Officer

1 week ago


Parramatta, New South Wales, Australia HCF Full time

About The Role
Join HCF's Membership team as Customer Service Officer - Onboarding & Cancellations. In this role you will provide a high level of customer service and positive experience to our valued members. Your role will be to maintain membership and payment records for direct debit transactions and refunds.


As Customer Service Officer you will provide a high standard of service to our members, covering their contributions and maintaining membership record.


This is a 12 month fixed-term contract, based in Parramatta. This role will be based in the office full-time to start, with the opportunity for hybrid working.

Responsibilities
Ensure that HCF policies and procedures are followed and data accurately updated on the system for all of the following processes:

  • Upgrades / downgrades
  • Change of personal details
  • Change of bank details
  • Suspensions / Resumptions
  • Transfers from other payment methods
  • Refunds
  • Cancellations
  • Processing of Clearance certificates manually and through the automated process
  • Follow up of Clearance certificates from other funds
  • Processing discrepancy reports
  • Issuing of Life certificates and other requested forms and statements

About you


You will have excellent customer service skills,
high accuracy levels and experience working in a high-volume environment. Previous experience in a high-volume call centre with data entry / administration is required.


  • Experience / knowledge of health insurance, private health insurance and healthcare will be highly regarded._
You will be self-motivated with high personal accountability. You will be a team player with the desire and commitment to provide excellent customer service.

  • Good verbal and written communication skills
  • Good accounting skills
  • Ability to perform required tasks with mínimal supervision
  • Basic computer skills
  • Ability to set and work to own priorities
  • Organisational skills
  • Ability to handle difficult interactions with members with composure
  • Time Management

Culture & Benefits

  • Purpose-Driven Passion_
  • We are united by a common purpose to make healthcare affordable, understandable, high quality and membercentric.
  • Wellness and Work-Life Balance _We'll equip you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best

Our offerings include:
-
50% subsidy on HCF Hospital and/or Extras Cover.
-
18 Weeks of Parental Leave for all new parents
-
Mental Health & Wellbeing Programs, including workshops, fitness classes, flu vaccinations, skin checks and more
-
Discounts on HCF's entire suite of products, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.

  • Collaboration and Inclusivity _We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socioeconomic status.
  • Continuous Learning and Growth _We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.
**Next Steps

  • Parramatta, New South Wales, Australia Uniting Full time

    Customer Service Officer - Part time Fixed term contract to Mid July hours per fortnight.- Week 1 Monday-Wednesday 7.6 hours per day (22.8 hours):- Week 2 Monday-Tuesday 7.6 hours per day (15.2 hours)Parramatta CBD office - 5 minutes from train station. Supportive, inclusive and very friendly teamAs a Customer Service Officer, you will be instrumental in...


  • Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $300 /day + Super 3 Month Contract Parramatta / WFHCustomer Service Officer |3 Month Contract |$333/ day inc. Super- $300 /day + Super 3 Month Contract Parramatta / WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start...


  • Parramatta, New South Wales, Australia Uniting Full time

    Customer Service Officer - Full time Fixed term contract to 30th May Parramatta CBD as a base location 3 days working from the office and 2 days working from home About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful,...


  • Parramatta, New South Wales, Australia Customer Service Barista Full time

    WHO ARE WEThe Dunn Group is an Australian family-owned business, operating in NSW for over 30 years. Balmain Coffee Company is an extension of our successful retail convenience petroleum retail sites opening our first Balmain Company Coffee outlet in 2013, Since then we have continued to expand our BCC brand with representation now in 4 of our busy NSW...


  • Parramatta, New South Wales, Australia Public Sector People Full time

    3 month temporary- $32.17 p/h + Super 5 minute walk from Parramatta StationPublic Sector People are proudly partnered with City of Parramatta to recruit for 3 customer service officers.Contract: 3 monthsPay rate: $32.17 p/h + SuperKey Responsibilities: Manage high volume calls, providing exceptional customer service Provide information of organisation...


  • Parramatta, New South Wales, Australia Aruma Full time

    Full Time Perm - 38 hours per week - Parramatta / Flexible work arrangement High performing team | Drive change in a complex environment Career development & learning opportunitiesAbout the roleReporting to the Head of Facilities and Asset Management we are seeking a dedicated, bold, and resilient Customer Service Officer to be the first point of contact for...


  • Parramatta, New South Wales, Australia Public Sector People Full time

    3 month temp contract w/ potential to extend Located in Parramatta- $40 p/h + SuperPublic Sector People are proudly partnered with City of Parramatta Council to recruit for multiple customer service officer on a temporary basis.Initial 3 month temp contract w/ potential to extendHourly Rate: $40 p/h + SuperKey Responsibilities: Manage high volume calls,...


  • Parramatta, New South Wales, Australia Parramatta City Council Full time

    The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and...


  • Parramatta, New South Wales, Australia HCF Australia Full time

    About The Role Join HCF's Membership team as Customer Service Officer – Onboarding & Cancellations. In this role you will provide a high level of customer service and positive experience to our valued members. Your role will be to maintain membership and payment records for direct debit transactions and refunds. As Customer Service Officer you will...


  • Parramatta, New South Wales, Australia HCF Full time

    About The RoleJoin HCF's Membership team as Customer Service Officer - Member Maintenance. In this role you will provide a high level of customer service to our valued members. Your role will be to maintain membership and payment records for direct debit / credit card transactions of HCF customers.You will also provide correct and quality communications to...


  • Parramatta, New South Wales, Australia APG Workforce Full time

    5 month contract - possible extension Government Role Flexible Working- $440 per day + SuperAPG Workforce are currently seeking Customer Service Representative for a 5- month contract within a Parramatta Government Sector.Pay Rate: $440 per day + superFull-time: 8 hours per day and 40 hours per weekPrimary purpose of the roleThe Customer Service Officer acts...


  • Parramatta, New South Wales, Australia YMCA NSW Full time

    Date:10-May-2023Location: Support Services (Parramatta), AUCompany:YMCA NSW- Be part of creating great experiences for members of your community:Career pathways and development opportunities:- Loads of Y NSW benefits, including free gym membershipWe are now searching for Part-time Customer Service Officer (CSO) to be the face of our Canberra Lakeside Centre...


  • Parramatta, New South Wales, Australia Programmed Full time

    ABOUT THE COMPANY Our client is one of the largest Facilities management providers in Australia is looking for Customer Service officers to join their team in Parramatta. They have an excellent reputation in providing high quality and innovative business solutions their clients. They pride themselves on their strong company culture and their high level of...


  • Parramatta, New South Wales, Australia Transport For NSW Full time

    Customer Service Officer: Organisation/Entity: Transport For NSW Job category: Call Centre & Customer Service Job location: Parramatta, NSW, AU, 2150 Job reference number: Employment type: Fixed Term Full-Time Salary range: $ $99823.0You're excited by opportunities to explore your potential and try something new.Your expertise in communication,...


  • Parramatta, New South Wales, Australia WaterNSW Full time

    Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer - Water Licensing to join our team on a 12 month term.This is an opportunity to work with an essential organisation creating a more sustainable future for the state.This role offers the flexibility to work around life, your contribution will be valued, and...


  • Parramatta, New South Wales, Australia HCF Full time

    About HCFAt HCF, our purpose is to bring our human touch to healthcare.We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.About the RoleAs a Customer...


  • Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    Division: Language Service Operations- Location: Parramatta, NSW, AU, 2150- Req ID: 62139Customer Service OfficerMulticultural NSW- Location Parramatta / Hybrid:1X 12 months Temporary role is available with a possibility of extension:- Clerk Grade $ 75, ,211 plus superannuation pa plus superannuation & annual leave loadingAbout the AgencyMulticultural NSW...


  • Parramatta, New South Wales, Australia Link Group Full time

    OverviewJoin Our Team as a Customer Support OfficerAre you a people person with a passion for providing exceptional customer service? Do you thrive in a dynamic and supportive team environment? If so, we have an exciting opportunity for youAt LINK group - Corporate Markets, we're seeking an outgoing individual who loves interacting with customers and is...


  • Parramatta, New South Wales, Australia Link Group Full time

    OverviewYour key purpose will be meeting or exceeding their expectations for Customer Service with accurate and appropriate responses.Key Accountabilities and Main Responsibilities Delivering an outstanding member experience though excellent customer service on inbound and outbound calls The provision efficient and effective query resolution by anticipating...


  • Parramatta, New South Wales, Australia West Recruitment Full time

    $65-75,000 + Superannuation WFH and Flexible Working Opportunities Full time hoursAbout your new employerWest Recruitment is currently partnering with leading companies across Western Sydney with reliable reputations and continuous growth. With our many roles, we would love to chat about your experience and role "needs and wants" to find you the right...