Customer Service Manager

1 week ago


Parramatta, New South Wales, Australia Best Price Travel Full time

Best Price Travel

Address:3/30 Cowper Street, Parramatta NSW 2150

Phone:

Job title:

Customer Service Manager (
Salary:

$70,000(Annually)


Best Price Travel Australia, a leading travel services company with a decade long of operations, seeking a talented and driven Customer Service Manager to improve our operations.

This position requires a qualified manager who can strategically manage and enhance our customer service team to provide excellent service to our valued customers.

As a Best Price Travel Australia Customer Service Manager, you will design, execute, and assess customer service initiatives, maintain good client relations, and manage after-sales services in the travel sector.

This post demands a proactive leader who can lead a team to provide excellent service and meet our requirements.

Our growing business has an exciting opportunity for a highly motivated full-time customer Services Manager

Qualifications and experience profile

  • Relevant tertiary qualification or work experience in Customer Service
  • A demonstrated knowledge of the Australian consumer and their customer service needs,
  • Good knowledge of Microsoft Office Suite and strong Word & Excel processing skills,
  • Excellent communication skills in English (both written and spoken),
  • Level 2 Skills, would be highly regarded
  • Minimum of 2 years' experience in an equivalent role

Roles and responsibilities for the job

  • Overseeing the customer care staff to provide excellent service to travellers and customers.
  • Maintaining Service Standards while Ensuring that inperson, phone, and online customer interactions satisfy the company's quality standards.
  • Handle client queries, concerns, and comments quickly and efficiently to address problems and give suitable answers.
  • Managing team with Hiring, training, and overseeing customer service professionals, guiding and supporting them to achieve excellent performance.
  • Solve refunds, cancellations, and other aftertravel issues quickly and satisfactorily.
  • Evaluate and improve customer service processes to simplify operations and improve customer experience for process improvement.
  • Tracking customer service data to discover trends, areas for improvement, and service delivery optimization.
  • Making sure the travel customer service staff follows industry standards, rules, and corporate policies.
  • Working with departments within sales, marketing, and operations to deliver a consistent customer experience across all touchpoints.
  • Managing crisis with calm and composed behaviour and handling problems to address escalating issues and delight consumers.

Salary:
Up to $73,000.00 per year

Schedule:

  • 8 hour shift

Work Authorisation:

  • Australia (preferred)

Ability to Commute:

  • Parramatta, NSW 2150 (required)

Ability to Relocate:

  • Parramatta, NSW 2150: Relocate before starting work (required)

Work Location:
In person

Application Deadline: 13/12/2023

Expected Start Date: 11/12/2023

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