Customer Service Agents

1 week ago


Parramatta, New South Wales, Australia Total Resource Solutions Full time

Customer Service Agent
Customer Service Agents are required by a NSW Government Department in Parramatta (hybrid WFH) on an initial 12-month contract. This role will work across either an accounts payment assistance or rebate team to deliver high quality customer service and administration

Key accountabilities:

  • Assessing customer eligibility for government support and working with energy retailers to assist customers with seeking additional supports.
  • Ensure all communications are to take place with empathy, particularly when interacting with vulnerable or stressed customers.
  • Deliver highquality customer service and meet KPIs.

Selection criteria:

  • Proven customer service experience in a fast=paced call/contact centre environment
  • Effective and timely communication skills
  • Proactive and cando attitude
  • Excellent attention to detail
  • Integrity and empathy
  • Excellent phone manner
**#SCR-Gavin-Williams-2
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