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IT Support Technician

3 months ago

Brisbane, Queensland, Australia Goanna Solutions Full time
Basic IT experience required

  • Kick start your career with a prestigious brand
- immediate start

Key accountabilities include:

  • Resolving tickets and escalating as and when required
  • Keeping customers updated on the status of their ticket, assisting with issues and troubleshooting across level 1 tasks
  • Monitoring of system operations tools and escalating where appropriate.

Required Skills and Experience:

  • Prior experience in a IT support role essential
  • Level
  • Experience working in Windows 7/10 Environment
  • Excellent verbal communication skills in providing instructions, advising and consulting with customers.
  • Proficiency in documenting technical investigation and outcomes accurately and concisely.
  • Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.