Head of Performance

1 week ago

South West Rocks, New South Wales, Australia Virgin Australia Full time

Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you'll be doing

You will be responsible for setting up Flight Operations for optimal performance and then monitoring and assuring the standards of Flight Operations for Virgin Australia. This role is a key part of the Flight Operations Leadership team by assisting the Chief Pilot in maintaining safety and regulatory performance in operations.

The role manages policy and procedures, operations assurance, quality systems and the development of best practice tools for use by our teams and flight crew in operations. It provides Line Operations and Training the operational procedures, systems and processes that our Flight Crew operate within as well as monitoring the standards of our flight operations working with Group Safety. This role will also work across the Group to continuously improve our overall operations including planning across the operation. With safety as our first priority, this includes working with Finance and Strategy to ensure that financial and strategic considerations are considered in developing the flight operations business into the future.

You'll be great for this role if you...

  • Have extensive experience in Flight Operations Policy and Standards management including all aspects of operational safety
  • Are a transformational leader with success in driving organisational change and a demonstrated ability to lead, engage and develop Flight Crew teams.
  • Held strategic leadership roles in Flight Operations with extensive operational knowledge
  • A communicator, with excellent stakeholder, negotiation, and conflict management skills
  • Highly analytical with strong commercial and financial acumen
  • Ability to hold alternate Head of Flying Operations (Chief Pilot) approval

What you'll get from us

We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

  • Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
  • Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
  • Cheaper hospitality, retail, technology, beauty and wellness services
  • Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
  • 'Dress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We're ready to hear from you. Apply now.

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