Decision Support Systems Product Manager

2 weeks ago

Sydney, New South Wales, Australia Healthdirect Australia Full time
Grow with an organisation dedicated to helping Australians improve their health.

  • Work at the forefront of virtual health service delivery in Australia
  • Sydney based role in our Haymarket office, near Central station
  • Hybrid working

About us


Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.


Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.


About the opportunity


As the Decision Support Systems Product Manager, you will be responsible for the product management of a portfolio of decision support systems that are at the heart of Healthdirect Australia's multichannel telehealth services.

This role will suit an individual that has worked within highly matrixed stakeholder environments that include system vendors, internal and external operations, and technology teams.

You will have worked in cloud-based technology organisations and be experienced performing product-manager roles. If you have worked in a contact centre setting this would also be highly beneficial.

Key responsibilities of this role include:

  • Maintaining critical documentation on the implementation and operations of decision support systems.
  • Coordinating change that impacts decision support systems.
  • Collaborating with internal teams and with vendors in the implementation and operation of decision support systems.


The Decision Support Systems Product Manager will work closely with clinical teams to advise on systems capabilities and implementation to deliver safe and effective outcomes.

This role will also work in both delivery and operations domains.

Healthdirect's decision support systems portfolio currently includes:
- multi-channel clinical decision support systems.
- outcome rules engine.
- initial assessment and referral tool.

What we're looking for

  • Proven handson experience in a product management role.
  • Proven track record of successful business analysis using formal methodologies working with an Agile Technology Team.
  • Experience of participation in development of solution designs.
  • Ability to create and foster consensus from the whole business for a coherent product vision that helps align stakeholder, development, delivery, and service teams.

Why work with us
We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

  • Flexible work arrangements (2 days per week in office, prorated for part time employees).
  • 14 weeks company Paid Parental Leave for both parents.
  • Multidimensional wellbeing program that is run by our people for our people.
  • Individual curated learner journeys to support you to expand your capabilities and unlock your talent.
To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website -


As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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