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Guest Service Agent

3 months ago

Melbourne, Victoria, Australia VIC Full time

Founded in 2010, we're an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia.

Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever.

We've never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd.

It's what we're famous for. It's what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It's everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.


And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people.

Just the way they are. At Ovolo, we want you to be yourself. It's what keeps us from swimming in the 'sea of sameness. That's why here we've ditched the tired old 'corporate scripts' and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We're after you with all your you-ness.

Find yourself centre stage. And lose yourself in a world full of wonder.
Welcome to the rebel lovechild of Andy Warhol and AC/DC. Welcome to Laneways by Ovolo. Deep within the vibrant heart of Melbourne's many tangled laneways, lives a little hotel with big personality. This is an eclectic urban retreat infused with creative spirit that beats to a different drum.

Designed for effortless living, Laneways by Ovolo features xx guest rooms and Amphlett house, an upbeat place for guests to gather over humble, honest fare and vibrant libations on tap.


The Gig...


From booking to check-out and beyond, as our
Guest Service Agent (Wonder Maker) you'll be responsible for delivering on our promise of providing effortless and effervescent experiences for our guests.

Your contagious enthusiasm teamed with your obsession with taking care of our guests will fill our lobbies with a special kind of sparkle that'll keep people coming back for more.


About you...

  • You light up a room
  • You will be the face of the hotel on front desk.
  • Bring it Attitude, willingness and happiness
  • Scrub up nicely? Be yourself and be presentable
  • A personality is needed, come & play
  • Knowledge in IT stuff, Front Office systems preferred but not required

What you'll get...

  • Well, there's the chance to shine in a brilliant team environment in Hong Kong and now Indonesia bring your personality and sense of fun to work and the most amazing team to work with.
  • Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
  • Receive Hotel benefits in rooms and our fabulous F&B outlets
  • Stay Fit and Fabulous; be involved in our Wellbeing Programmes
  • Develop relationships and make a difference to other people's lives through our Community Programme
  • Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent