Mortgages Processing Team Leader

2 weeks ago

Sydney, New South Wales, Australia Employ Full time
City based near TownHall

  • Established team and excellent track record of delivering
  • Company benefits and growth potential with expanding portfolio
  • Minimum Team leadership of 2 years in mortgage processing or settlements
  • Performance management experience and lead by be hands on
  • Inspire motivate and empower your team
  • Strive to meet our client service level requirements
  • Salary according to experience


A busy mortgage processing office located in Sydney is seeking a strong manager of people to lead a team of 12 in processing and settling mortgages and ensuring all settlements are completed on time representing all mortgage providers across the country.


The role will have you ensuring your team is meeting it contractual mortgage processing and settlement timeframes and performing at its optimum.

You will inspire, lead and coach and mentor team members to meet daily processing goals and take ownership of settlement deadlines.

The role will involve the following

  • Achievement of SLA and contractual obligations for the client
  • Managing the teams performance and overcoming challenges and objections
  • Handling problems and escalations and leading by example by being hands on when required
  • Empowering your people and devising strong systems and processes
  • Stakeholder management and managing client expectations
  • Process volumes required by the client, ensuring compliance and errors are minimized
  • Comply with client specific operating processes
  • Performance coaching and managing staff and helping them grow and develop
  • Forecasting and reporting on volumes achieved
To be suitable for this role you will possess the following attributes and skills;

  • Strong leadership and people management skills
  • Mortgage experience and an understanding of mortgage settlements and processing.
  • Ability to review processes and procedures and solve problems
  • Someone with an enquiring mind that is able to figure things out
  • Someone who is flexible to sit with the team and learn what they do get their hands dirty and roll their sleeves up to learn
  • Someone who has lead a team in more of a back office processing environment in settling mortgages for a range of clients

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