Customer Support Analyst

2 weeks ago

Melbourne, Victoria, Australia Airwallex Full time
If you're excited to do the most ambitious work of your career and change the way money moves around the world - join us


As a Customer Service Analyst at Airwallex, you will play a crucial role in ensuring exceptional customer experiences by providing timely and effective support to our clients.

You will be the first point of contact for inquiries, issues, and concerns, and will work closely with cross-functional teams to resolve problems and improve overall customer satisfaction.

This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced, dynamic environment.

Responsibilities:

  • Provide accurate and relevant information to customers regarding Airwallex products, services, and processes.
  • Troubleshoot and resolve customer inquiries efficiently, escalating complex issues to appropriate internal teams when necessary.
  • Ensure timely follow-up and resolution of customer cases, maintaining detailed records of interactions and resolutions
  • Collaborate with internal departments such as Compliance, Operations, Commercial and Technical Support to ensure seamless issue resolution and service delivery
  • Identify trends and patterns in customer inquiries and feedback, providing insights to improve processes, product offerings, and customer satisfaction.
  • Assist in creating and updating support documentation, FAQs, and knowledge base articles to enhance self-service options for customers.
  • Participate in training sessions and stay up-to-date with product knowledge, industry trends, and best practices in customer service.

We are looking for someone who:

  • wants to make a meaningful impact through their work
  • never settles with status quo and always looking for better solutions
  • has incredibly strong problem solving skills
  • is a genuine truth-seeker, able to speak up while maintaining humility

Qualifications:

  • Previous experience in customer service or related roles, preferably in a retail, fintech, financial services, or technology environment.
  • Previous experience working with high value/ Enterprise clients (not essential however, highly favoured)
  • Excellent communication skills, both written and verbal, with a strong command of English.
  • Customercentric mindset with a genuine desire to help and assist customers.
  • Ability to remain composed and empathetic while addressing challenging customer situations.
  • Strong problemsolving skills and attention to detail.
  • Proficiency in using help desk systems and various communication tools.
  • Flexibility to adapt to changing processes and priorities in a fastpaced environment.
  • Familiarity with crossborder payments, foreign exchange, and financial regulations is a plus.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.

We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.

If you have a disability or special need that requires accommodation, please let us know.

Location

  • AU
  • Melbourne
Type

  • Full time
Department

Operations

  • Analyst - Customer Probity

    2 weeks ago

    Melbourne, Victoria, Australia Crown Melbourne Full time

    Job Number: MEL14476)Analyst - Customer ProbityCROWN MELBOURNEThe Analyst - Customer Probity will support Crown Sydney's Customer Onboarding Team, providing accurate advice for the customer to be granted access to gaming areas at Crown Sydney. They must ensure this is completed in line with Crown's Legislative, Regulatory and Compliance framework, as well as...

  • Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Thomson Reuters Full time

    Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's...

  • Customer Data Analyst

    2 weeks ago

    Melbourne, Victoria, Australia D'Arcy Weil Full time

    Global FMCG Ongoing career support Highly competitive salary packageOur client, a leading global FMCG company, is seeking a talented Customer Data Analyst to join their team in Melbourne.As a Customer Data Analyst, you will play a crucial role in analyzing and interpreting customer data to drive strategic business decisions. If you have a passion for data...

  • Customer Development Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Mars (New) Full time

    Customer Development Analyst - Convenience page is loaded Customer Development Analyst - Convenience Apply remote type On-site locations AUS-Victoria-Melbourne time type Full time posted on Posted Yesterday job requisition id R101815 Job Description: As the Customer Development Analyst, you will provide account management and excellence across trade...

  • Technical Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Davidson Group Services Full time

    A major FMGC is partnering with Davidson once again looking to enhance their workforce, seeking some dedicated IT Technical Support Analysts to join their amazing teamIn your role as a Technical Support Analyst, you'll be providing a variety of support to users of computers as well as other IT systems, which in turn may be used by both the customers and/or...

  • IT Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Ansaldo Nuclear Limited Full time

    Ansaldo Nuclear Ltd is an inclusive employer, and we actively encourage people from all backgrounds to apply. However, due to the nature of our business, many of our roles and customers require security clearance.Therefore, your current or any previous nationality and/or your place of birth may limit the roles you can carry out for us.For the below position,...

  • IT Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia RedRock Resourcing Full time

    IT / Application Support Analyst x 3 - All Levels - Swindon - New 25, ,000+ Bonus + Benefits A leading organisation in the Swindon area requires a number of IT / Application Support Analysts to join its growing support function. Suitable candidates will have the following:Strong communication skills Experience of resolving technical (ideally...

  • It Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Manageditservices Full time

    It Support Analyst | Special Measures - Disability Inclusion IT Source: u Workin JOB DESCRIPTION The recruitment of this position constitutes part of the Randstad Recruitable Pilot and is open only to applicants with permanent disability.The Pilot is a government funded program specifically for the recruitment of people with a permanent disability.Having a...

  • Business Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Crawford & Company Full time

    Flexible work options available Opportunities for professional development and growth Positive and inclusive work culture About Our Culture At Crawford, we value our people; as such, we hire for attitude and train for skill, and offer a supportive and positive work environment so our people are always developing their skills and expertise to...

  • Software Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    Software Support Analyst Computershare Limited Melbourne, Australia Software Support Analyst Computershare Limited Melbourne, Australia Posted 5 days ago Permanent Competitive Software Support Analyst Job DescriptionLocations: Melbourne - Yarra Falls (Hybrid)This is a hybrid position primarily based in Yarra Falls, Melbourne. We're committed to your...

  • Logistics Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Rheinmetall Defence Australia Pty Ltd | Melbourne Full time

    Logistics Support Analyst Rheinmetall Defence Australia Pty Ltd in Melbourne Rheinmetall / Logistics Support Analyst Ref. no.: AU01764 : Contract Type: Permanent Full-TimeshareOntwitter shareOnlinkedIn shareOnxing WHAT WE ARE LOOKING FORAbout the Team Join the Integrated Logistic Support (ILS) team today. ILS works as part of the Engineering...

  • It Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Modern Hardware Full time

    It Support Analyst | Special Measures - Disability Inclusion IT Source: uWorkin JOB DESCRIPTION The recruitment of this position constitutes part of the Randstad Recruitable Pilot and is open only to applicants with permanent disability. The Pilot is a government funded program specifically for the recruitment of people with a permanent disability. Having...

  • Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Davidson Group Services Full time

    About the CompanyDavidson Technology are currently supporting one of Australia's most renowned companies that operates at the forefront of the ICT industry to deliver high quality services to millions of customers.We are seeking a Support Analyst for an initial 6-month contract role, with an hourly rate of up to $90 including superannuation, and potential...

  • Customer Reporting Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Crown Melbourne Full time

    Job Number: MEL15283)Customer Reporting AnalystCrown Melbourne - Full-TimeThis is your chance to join one of Australia's largest integrated luxury hotel, dining, and entertainment resorts Crown is on a journey to transform the way we operate and uplift our company culture, which makes right now an incredibly exciting time to be part of a team that is truly...

  • IT Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Shell Energy Full time

    Be part of a high performing team with a great team culture We prioritise respect for each other, our customers, communities & stakeholders Flexible work options, competitive salary with generous leave benefits The world's biggest challenge needs you, here.Big challenges require big solutions. And the transition to a net-zero world is about as big as it...

  • Sharepoint Support Analyst

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Education Full time

    SharePoint Support Analyst VPS4 Fixed Term until 30/06/2024, Full TimeEnjoy a career that makes a difference by helping to shape the education experience for Victoria. Be part of a vibrant Department culture with a strong sense of community and inclusion. Join the Education State. At the Department of Education, we are committed to giving every Victorian the...

  • IT Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Sharp People Full time

    Career Progression Docklands Location Competitive SalaryAs an IT Support Analyst with level 1 & Level 2 experience, you'll be the go-to expert for installation and maintenance of software and equipment on-site, providing top-notch customer service to employees across Australia and New Zealand.Your mission: ensuring smooth operations of site technology and...

  • Project Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Dynamo Recruitment Full time

    Melbourne based Hybrid role Large Australian based Manufacturing company Join an established internal IT team on D365 transformation projectProject Coordinator / Business Analyst12 month fixed term contract - Hybrid roleOpportunity to gain exposure to D365 FinOpsSalary $90-110KOur client,a large Australian manufacturing company, is looking to hire aProject...

  • Application Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia PRA Full time

    Applications Support AnalystExciting role, work with an off the shelf platform.This role has been newly created to help support our clients growing business and new products. Our client is the largest in its industry across Australia and is a well-known brand.You'll have the opportunity to work with a social good company and contribute to the greater good of...

  • Technical Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia G4S Full time

    What we offer Work with a supportive and close knit team supporting various technologies Great work life balance between with generous WFH options Highly competitive packageThe role is an autonomous support position, with a mixture of time spent between the Head Office on St Kilda Rd, Home & Occasional visits to Port Phillip Prison.The Team & RoleThe...