Business Support Analyst
1 week ago
About Our Culture
At Crawford, we value our people; as such, we hire for attitude and train for skill, and offer a supportive and positive work environment so our people are always developing their skills and expertise to thrive in their role.
We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it's who you are.
Drive – you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service.
Integrity – you are impeccable with your word and follow through on your commitments.
Growth mindset – you encourage collaboration in every interaction and welcome feedback in order to grow and also impart your learning with your team.
About the Opportunity
We have an exciting opportunity for a Business Support Analyst to join our team during a time of growth. Forming part of a larger IT team you'll be joining at a great time, with the opportunity to make an impact.
The Business Support Analyst provides for broad operational support across different functional areas of the IT Team and is responsible for developing and enhancing business process documentation and efficiencies for key projects/initiatives, on an ongoing basis.
About You
You'll be proactive and driven Business Support Analyst, who thrives working in an agile environment and in addition to this, you will:
Be a confident communicator, where you can convey important information clearly, through verbal and written mediums and are able to quickly build rapport with all levels of stakeholders Have the confidence to prioritise those tasks that are most urgent Have a can-do attitude with strong attention to detail as well as being process driven Possess a strong knowledge of the Microsoft suite of programs, particularly Excel (essential) Possess a strong working knowledge of MS Forms, Power Automate (Flows) (desired) Possess a strong understanding and working knowledge of Sharepoint Lists, Document Libraries, and SharePoint Design for site updates and improvements (desired) Have the ability to train and support business content managers of Sharepoint subsitesKey Responsibilities
Work with internal and external stakeholders at all levels to analyse both functional and non-functional requirements Analyse data related to business operations to identify trends, issues, or opportunities for improvement. To create technical documentation or user stories for the development teams to a standard that allows them to enhance existing/create new applications or system integrations To work directly with systems and databases to understand how they work without the need to involve developers To find pragmatic solutions to requirements that align to existing functionality/architecture where possible To build positive relationships with internal and external stakeholders at all levels of the business Assist in the development and implementation of business strategies and initiatives Ensure that developers have all the information they need in a timely manner so that projects can be delivered to timescale Assist other analysts as required Undertake administrative tasks related to business operations, such as generating reports and maintaining databases.-
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