Services Officer

1 week ago

Waurn Ponds, Victoria, Australia VLine Full time

Services Officer, Full-Time, Fixed-Term until March 2025

Waurn Ponds Station

· Opportunities for development

· $26 while training, & $39 plus penalties, super + 5 weeks leave

· Cert 3 in Rail Customer Operations

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

Reporting to the Customer Services Manager, could you be our next Services Officer?

About the role

As a Services Officer, you have been assigned to work at Waurn Ponds station. Your primary responsibility will be to provide excellent service to customers travelling on V/Line services while ensuring safety on and around the rail.

Your duties as a Services Officer will include selling Myki and V/Net tickets, making platform announcements, and assisting passengers.

This is a full-time, fixed-term (Parental Leave) position until March 2025. You will work mostly independently. The role involves a 4-week rotating roster, including weekdays, weekends, and public holidays. Your working hours will range from 4 am to 1:40 am.

Based on rostering and business requirements, you may be required to work at various stations along the South-West line.

In this work, you will:

· Gain a Certificate 3 in Rail Customer Operations

· Communicate accurate and timely information to customers about V/Line services and other forms of public transportation

· Self-manage your time in-between services

· Identify and report safety hazards or incidents

· Take pride in, and maintain the presentation and cleanliness of the station and its facilities

· Ensure safety on and around the station, for customers, colleagues, and yourself

About you

As our next Services Officer, we are seeking a self-motivated individual for the position of Services Officer who prioritise customer service and safety. As our ideal candidate, you will possess a valid driver's license and a reliable vehicle and should be passionate about and excel at working independently.

Our ideal candidate will possess the following:

· Alignment to V/Lines core values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights

· A valid driver's license and reliable vehicle

· Ability to work independently and proactively without supervision

· 24/7 availability

· Ability to adapt to changing environments

· Proficiency in computer literacy and internet usage

· Previous extensive experience in a face-to-face customer service role and operational environment

· Strong verbal and written communication, and problem-solving skills

· Strong safety culture and willingness to adhere to the company values

In addition to free Myki travel, we offer:

  • Community impact– Make a genuine difference. Work in a role that connects Victorians, every day.
  • Huge potential– We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
  • Dynamic environment– V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
  • Collaborative team– You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.

How to Apply

Apply today as advertising will close soon

Please use the 'Apply' button to submit your application, including a current resume.

The recruitment and selection process may include aptitude assessments, one-way video interview, in-person behavioural interview and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

This position is classified as a TRAINEE STATION STAFF ($ whilst completing a CERT 3 in Rail Customer Operations for 4 weeks in Melbourne, followed by localised On The Job training.

Upon successful completion of the certificate and on-the-job training, the position is then classified as a STN OFF C1 ($ in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019 and is a Medical Category 3 position.

Current employees are expected to remain in their role for a minimum of 12 months before applying to new positions within V/Line.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.

#LI-DNI

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