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CX Projects Delivery
3 months ago
Xero is a user-friendly platform dedicated to supporting small businesses and their accounting and bookkeeping advisors worldwide. At Xero, we strive to enhance the lives of individuals in small businesses by providing better tools, information, and connections. Our team is committed to empowering our employees to make a positive impact on small businesses globally, ultimately contributing to a more beautiful world.
How you'll make an impact:- Lead the planning, implementation, and delivery of CX projects with a focus on innovation and efficiency.
- Identify and manage project risks, developing effective strategies.
- Collaborate with stakeholders to ensure project outcomes meet expectations.
- Report on project progress, risks, and solutions to the Customer Experience Leadership Team.
- Manage multiple projects concurrently based on CX priorities.
- Enhance communication and collaboration across global teams at Xero.
- Support the transition of project deliverables into Business-As-Usual operations.
- Propose improvements aligned with the Customer Experience Strategy.
- Accurate scoping and successful delivery of projects on time.
- Effective risk management and integration of changes into BAU operations.
- Development of efficient project management processes.
- Identification and implementation of improvements aligned with CX strategy.
- Strong collaboration and communication across all levels within the organization.
- 5+ years of project management experience with a successful track record.
- Strong risk management and problem-solving skills.
- Experience in improving business processes across complex teams.
- Background in Customer service/support environment (desired).
- Excellent communication, presentation, and influencing skills.
- Customer-focused mindset with the ability to deliver on commitments.
- High level of initiative, self-management, and ability to work within agreed timeframes.
Join Xero and enjoy a range of benefits including generous leave, health and life insurance, parental leave, remote working options, career development opportunities, and a supportive work environment dedicated to your well-being. At Xero, you'll have the opportunity to do meaningful work and make a difference in the world.
