Customer Experience Ambassador
3 weeks ago
About the Role
As a Customer Experience Executive at Probe CX, you will be responsible for delivering exceptional service to our customers in a fast-paced, metric-driven environment. Your primary objective will be to provide accurate, efficient, and respectful service on every interaction, as measured by various performance metrics.
Key Responsibilities
- Work under the supervision of Circle Leaders to ensure seamless customer service delivery
- Develop and maintain strong interpersonal and communication skills to effectively interact with customers
- Utilize multi-tasking skills to manage multiple customer interactions simultaneously
- Stay up-to-date with AU/NZ campaigns and adapt service delivery accordingly
Requirements
- Ability to work in a dynamic, metric-driven environment with strong multi-tasking skills
- Excellent interpersonal and communication skills to effectively interact with customers
- Experience handling AU/NZ campaigns is highly desirable
What We're Looking For
- Clear and concise communication skills to articulate complex messages effectively
- Ability to compose clear, concise, and crisp messages to various audiences
- Strong problem-solving skills to resolve customer issues efficiently
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