Quality and Education Coordinator

2 weeks ago

Unley, Australia Life Care Full time

Quality and Education Coordinator

Location: Unley

About Us: Life Care is an established provider in the Aged Care Market, focussed on the provision services across Adelaide in Home Care and Health & Wellbeing. At Life Care we develop relationships of care for all our clients so they can live life to the fullest.

About the Role: The Quality and Education Coordinator plays a pivotal role in maintaining and enhancing aged care quality standards within our organisation. This position oversees the quality and education program, ensuring compliance and fostering a culture of continuous improvement.

Key Responsibilities:

  • Quality Management Systems
  • Develops and reports on the internal monitoring and auditing to validate the system
  • Develop and review audit templates in line with internal procedures
  • Complete quality audits and support services to complete allocated monitoring in line with scheduling.
  • Monitors conformance with Compliance and Improvement Action plans
  • Identifies opportunities for improvement in systems
  • Implements corrective action to improve processes to deliver care and support consumers and staff to live every day.
  • Learning and Development Coordination
  • Develop and maintain the training matrix
  • Assist in ensuring L&D initiatives are delivered within the appropriate timeframes
  • Manage time and priorities effectively to maintain all organisational services standards.
  • Assist with the preparation of the annual Learning and Development Plan in conjunction with the People and Culture, subject matter experts and the broader Human Resources team
  • Lead the implementation of the Learning and Development program and maintenance of the Learning and Development calendar
  • Assist with the development, facilitation/delivery and administration of training programs, corresponding records and material
  • Coordinate all statutory, planned and ad-hoc training requests
  • Implementation of Life Care Career Development Program
  • Review and liaise with external training providers as required
  • Ensure all learning and development programs are sourced, developed and implemented per Life Care's vision and values.
  • Learning Reporting and Governance
  • Manage staff training and records files
  • Manage statutory training requirements through regular reporting and scheduling of training to meet legislative requirements
  • Following up on online Mandatory Training as required, which includes:
  • Identifying incomplete mandatory training
  • Providing sites with a report and following up until complete
  • Establishing systems to record and produce regular reports on learning and development, including attendance and feedback
  • Enhancing Consumer Experience
  • Implements Quality Management System changes to realise systematic change that positively affects staff and consumers by employing innovation and technology
  • Facilitates consumer-driven outcomes using the plan-do-check-act process
  • Progresses systems to assist consumers in being actively involved in decision-making around their care and services
  • Actively participates in a feedback culture that is responsive to consumer experience
  • Contributes to building systems and processes that grow with consumer engagement

About You:

  • Cert IV in Training & Assessment (desired)
  • Internal Auditor training experience (desired)
  • National Police Clearance (or willingness to obtain)
  • Understanding of Aged Care Quality Standards and ISO 9001:2017
  • Experience in quality, education, risk, and governance systems

If you're passionate about ensuring high-quality care and facilitating continuous learning and development, we'd love to hear from you.

To apply:

Please ensure you provide a cover letter and an updated CV.

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