Quality and Education Coordinator

5 months ago

Unley, Australia Life Care Full time

**Quality and Education Coordinator**

**Location**: Unley

**About Us**: Life Care is an established provider in the Aged Care Market, focussed on the provision services across Adelaide in Home Care and Health & Wellbeing. At Life Care we develop relationships of care for all our clients so they can live life to the fullest.

**About the Role**: The Quality and Education Coordinator plays a pivotal role in maintaining and enhancing aged care quality standards within our organisation. This position oversees the quality and education program, ensuring compliance and fostering a culture of continuous improvement.

**Key Responsibilities**:

- **
Quality Management Systems**:

- Develops and reports on the internal monitoring and auditing to validate the system
- Develop and review audit templates in line with internal procedures
- Complete quality audits and support services to complete allocated monitoring in line with scheduling.
- Monitors conformance with Compliance and Improvement Action plans
- Identifies opportunities for improvement in systems
- Implements corrective action to improve processes to deliver care and support consumers and staff to live every day.
- **
Learning and Development Coordination**:

- Develop and maintain the training matrix
- Assist in ensuring L&D initiatives are delivered within the appropriate timeframes
- Manage time and priorities effectively to maintain all organisational services standards.
- Lead the implementation of the Learning and Development program and maintenance of the Learning and Development calendar
- Assist with the development, facilitation/delivery and administration of training programs, corresponding records and material
- Coordinate all statutory, planned and ad-hoc training requests
- Implementation of Life Care Career Development Program
- Review and liaise with external training providers as required
- Ensure all learning and development programs are sourced, developed and implemented per Life Care's vision and values.
- **
Learning Reporting and Governance**:

- Manage staff training and records files
- Manage statutory training requirements through regular reporting and scheduling of training to meet legislative requirements
- Following up on online Mandatory Training as required, which includes:

- Identifying incomplete mandatory training
- Providing sites with a report and following up until complete
- Establishing systems to record and produce regular reports on learning and development, including attendance and feedback
- **
Enhancing Consumer Experience**:

- Implements Quality Management System changes to realise systematic change that positively affects staff and consumers by employing innovation and technology
- Facilitates consumer-driven outcomes using the plan-do-check-act process
- Progresses systems to assist consumers in being actively involved in decision-making around their care and services
- Actively participates in a feedback culture that is responsive to consumer experience
- Contributes to building systems and processes that grow with consumer engagement

**About You**:

- Cert IV in Training & Assessment (desired)
- Internal Auditor training experience (desired)
- National Police Clearance (or willingness to obtain)
- Understanding of Aged Care Quality Standards and ISO 9001:2017
- Experience in quality, education, risk, and governance systems

If you're passionate about ensuring high-quality care and facilitating continuous learning and development, we'd love to hear from you.

**To apply**:
Please ensure you provide a cover letter and an updated CV.

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