Claims Service Consultant

1 week ago

Sydney, New South Wales, Australia TAL Full time

Company Description

  • Join Australia's No.1 Life Insurer, TAL
  • Build a longterm and progressive career in Life Insurance
  • Starting salary of $75,000 + Benefits


TAL Claims Foundation Program presents itself as the perfect opportunity to anyone looking for a progressive and meaningful corporate career, and for those with an Allied Health, Nursing, or medical background.

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims.

The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer's needs where appropriate.


This role is integral to this is quality and service standards which ensure the functions are meeting TAL's Customer and Claims requirements.


  • Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy
  • Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines
  • Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL's Customer Service Culture through the provision of highquality, accurate and compliant work
  • Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews)
  • Contribute towards a culture of process improvement
  • Contribute to department and company projects as required
  • Other adhoc duties as required.

Qualifications

  • Minimum 12 years in a customer service based role
  • Excellent problem solving skills
  • Ability to build rapport over the phone and demonstrate empathy with customers during difficult times
  • Outstanding relationship management and negotiation skills
  • Meticulous attention to detail
  • Understanding of medical terminology (desirable).

Additional Information
Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.

Work is a big part of life, and we work hard to make it one of the best parts.

We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.

We don't just say it; we do it.

We want to grow with you. Achieve with you. And support you to do your best work. We're always looking for people who want to go further with us.

Why not discover where we can go together?

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.


We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.


We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

LI-Hybrid #LI-Claims #InsuranceClaims


Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.

Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone's responsibility.


Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.

Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone's responsibility.

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