Claims Consultant

1 week ago

Sydney, New South Wales, Australia ClearView Full time
We will provide you with mentoring support, tools and resources to grow your career in the Claims.

The role is hybrid (3 days per week in the office).

About the company:


ClearView Wealth Limited is a dynamic ASX listed diversified financial company that partners with financial advisers to support Australians to achieve their financial and wellbeing goals while being a positive force for our staff, community, and the environment.


Our business segments:

Life Insurance and Wealth Management, are focused on delivering fair, effective and sustainable financial products and services, while being easy to do business with for financial advisers and customers.


About the role:

We are currently looking for a brilliant
Claims Consultant with Retail experience for our growing and formidable Claims team.

You may already be a Claims Consultant looking for a new opportunity, or an experienced Senior Case Manager ready to progress.


You will be providing a personal and empathetic service to all Life Customers and be responsible for the proficient management, and assessment of all Life Claims within the stated authority limits.

You will be joining a small, intimate and focused team and an organisation that always has the customer at the forefront of their minds.


The requirements of the role include:

  • Providing exceptional customer service and claims management practices in line with ClearView's Claims philosophy
  • Ability to gather and decipher relevant information that will assist in management of the claim
  • Adhere to Life Insurance Code Of Practice (LICOP) and internal Service Level Agreements (SLA's)
  • Deliver effective case management to support strong claims strategies and customer outcomes
  • Take a collaborative approach to claims management by leveraging support from internal and external stakeholders.
  • Have the ability to work within a team environment including internal and external stakeholders
  • Consulting Medical Officers (CMO) Reinsurance partners

Your Experience:

  • Life insurance claims management experience across either Retail or Group Claims
  • Previous claims experience across personal injury insurance including Workers Compensation (ideally)
  • Knowledge of relevant legislation and governing principles within Life Insurance
  • Tertiary Qualifications and or Allied Health background (Psychology, Occupational Therapy, etc), Nursing, Law or Accounting (ideally)
  • Strong written and verbal communicator who can build rapport, display empathy and manage ongoing expectations in a clear manner

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