Team Leader, Relationship Management

3 weeks ago

Sydney, New South Wales, Australia RELX Trading Australia Pty Limited Company Full time

Team Leader - Relationship Management

Are you a passionate and engaged sales leader?

Are you interested in building the future of legal technology?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

The role reports to the Head of APAC Sales, Regulatory Compliance. You will be managing a team of Relationship Managers responsible for the Australia and New Zealand territories.

Responsibilities

  • Delivering revenue and retention targets through the close management of the team and existing account portfolio.
  • Providing coaching and leadership to the Relationship Managers. Ensuring they deliver against contact expectations to enhance our customers experience of the product. Assist through on-boarding process and provide opportunities for upsell.
  • Supporting the Product and Content team. Providing feedback from the customer base and market as to how the product can be improved.
  • Collaborating with the Business Development Lead. Plan and manage a positive onboarding experience for customers as they transition from new business to relationship management.
  • Engaging with the Product Specialist to support customer issues and assist the RM team navigate more challenging customer scenarios.
  • Providing portfolio reporting to identify risks and trends in performance.

Requirements

  • Have proven experience in relationship management, account strategic planning and engaging with C-suite stakeholder
  • Prior experience in legal or compliance industry will be advantageous
  • Have a minimum of 3 years' experience in a leadership and people management role, with a track record of motivating and developing high-performing teams.
  • Have good interpersonal and communication skills, with the ability to build rapport and credibility with clients and team members
  • Possess analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Flexible working arrangements
  • Benefits for you and your family
  • Access to learning and development resources

Your recruiter will advise you on the full benefits package for your location

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact

Please read our Candidate Privacy Policy.

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