Senior Client Advisor

2 weeks ago

Melbourne, Victoria, Australia Tiffany & Co Full time

About the role:

In this exciting role you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise and proactive client follow up.

You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximise overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor.

Responsibilities:

  • Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service
  • Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards
  • Cultivate customers with personalized interactions
  • Learn and execute practices to achieve high client repeat rate
  • Embody and inspire the highest luxury standards in presentation and behavior
  • Manage customer issues/complaints
  • Become an active member of store team to support the initiatives and efforts of the store and the company
  • Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety
  • Support Client Advisors in achieving their sales plans through mentoring and coaching

Experience:

  • Minimum two years retail experience preferably within the jewelry industry
  • Previous expert selling experience
  • Demonstrable problem solving ability
  • Strong customer service ethics
  • Excellent communications skills – verbal and written
  • Strong computer skills – Word, Excel and CRM
  • Flexible working availability, including evenings, weekends and public holidays
  • Previous experience in a luxury retail environment
  • Previous senior sales experience
  • Gemology Certificate/Diploma preferred

Benefits and perks

  • Generous salary, employee merchandise benefits and milestone gifts.
  • High performing, caring, fun and dynamic team.
  • Culture focused on collaboration, innovation, wellbeing and growth.
  • Endless career opportunities with the world's largest luxury group - LVMH
  • Never-ending training and individual up-skilling opportunities.
  • Great mentoring from highly experienced management team.
  • Global opportunities for networking and cross-collaboration.
  • Wellbeing and Charitable Giving/Volunteering Program.
  • A vibrant, positive and socially connected team environment.

About the business

Tiffany & Co. is one of the world's most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Blue Box. White Ribbon. That's a wrap.

  • Senior Client Advisor

    4 weeks ago

    Melbourne, Victoria, Australia Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Senior Client Advisor

    2 months ago

    Melbourne, Victoria, Australia Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Client Advisor/Senior Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Richemont Full time

    Would you like to be a modern Hero?Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was...

  • Client Advisor/Senior Client Advisor

    3 weeks ago

    Melbourne, Victoria, Australia Richemont Full time

    Would you like to be a modern Hero?Founded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was...

  • Senior Client Director

    2 weeks ago

    Melbourne, Victoria, Australia HOVER SENIOR LIVING COMMUNITY Full time

    Senior Client Director - Consumer InsightsResources Group- Melbourne, VICMarketingSource:u WorkinJOB DESCRIPTIONJob description This market research consultancy pairs leading minds with the best available technology.With a global network of offices, they are experts in Product Innovation, Advertising, Branding and Customer Value research.They support more...

  • Senior Client Director

    2 weeks ago

    Melbourne, Victoria, Australia HOVER SENIOR LIVING COMMUNITY Full time

    Senior Client Director - Consumer Insights Resources Group - Melbourne, VICMarketing Source: uWorkin JOB DESCRIPTION Job descriptionThis market research consultancy pairs leading minds with the best available technology. With a global network of offices, they are experts in Product Innovation, Advertising, Branding and Customer Value research. They support...

  • Senior Client Director

    2 weeks ago

    Melbourne, Victoria, Australia HOVER SENIOR LIVING COMMUNITY Full time

    Senior Client Director - Consumer Insights Resources Group - Melbourne, VICMarketing Source: u Workin JOB DESCRIPTION Job description This market research consultancy pairs leading minds with the best available technology.With a global network of offices, they are experts in Product Innovation, Advertising, Branding and Customer Value research.They support...

  • Senior Client Director

    2 weeks ago

    Melbourne, Victoria, Australia HOVER SENIOR LIVING COMMUNITY Full time

    Senior Client Director - Consumer InsightsResources Group Melbourne, VICMarketingSource:uWorkinJOB DESCRIPTIONJob description This market research consultancy pairs leading minds with the best available technology. With a global network of offices, they are experts in Product Innovation, Advertising, Branding and Customer Value research. They support more...

  • ALEXANDER MCQUEEN Senior Client Advisor, Melbourne

    2 weeks ago

    Melbourne, Victoria, Australia Kering Full time

    ALEXANDER MCQUEEN Senior Client Advisor, MelbourneAlexander McQueen is a renowned luxury fashion house established by Lee Alexander McQueen in 1992. With its headquarters in London, the brand is recognized for its exceptional quality and innovative designs.About the RoleThe Senior Client Advisor at Alexander McQueen plays a crucial role in enhancing brand...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday to Friday, no weekend work A collaborative and supportive cultureThis exciting full-time opportunity enables you to showcase your exceptional customer service and administration skills within a professional and community-oriented setting.As a Client Advisor and the primary point of contact for customers...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday to Friday, no weekend work A collaborative and supportive cultureThis full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment.As a Client Advisor and first point of contact for customers when they visit the...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday to Friday, no weekend work A collaborative and supportive cultureThis full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment.As a Client Advisor and first point of contact for customers when they visit the...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday to Friday, no weekend work A collaborative and supportive cultureThis full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment.As a Client Advisor and first point of contact for customers when they visit the...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday-Friday, no weekend work A collaborative and supportive cultureThis full-time position will allow you to exhibit your customer service and administration skills in a professional and community-driven environment.As a Client Advisor and first point of contact for customers when they visit the clinic, your...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday to Friday, no weekend work A collaborative and supportive cultureThis full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment.As a Client Advisor and first point of contact for customers when they visit the...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Leading Audiology provider - Enjoy involvement in making a difference in lives Full Time Monday to Friday, no weekend work 8:30am to 5pm- collaborative & supportive culture Full comprehensive training and onboardingThis full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Great salary with fantastic benefits Full Time Monday to Friday, no weekend work A collaborative and supportive cultureThis exciting full-time opportunity enables you to showcase your exceptional customer service and administration skills within a professional and community-oriented setting.As a Client Advisor and the primary point of contact for customers...

  • Client Advisor

    2 weeks ago

    South Melbourne, Victoria, Australia Kieser Full time

    Company Description Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.**Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Louis Vuitton Full time

    POSTEAbout Louis VuittonFor more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential.About the roleWe are looking for Full Time...

  • Client Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Moncler Au Full time

    About the businessMoncler was founded in Grenoble, France, in 1952 and is currently headquartered in Milan, Italy. Over the years the brand has combined style with constant technological research assisted by experts in activities linked to the world of the mountain. This makes the Moncler collections the quintessence of outwear that marries the extreme...