ALEXANDER MCQUEEN Senior Client Advisor, Melbourne

2 weeks ago

Melbourne, Victoria, Australia Kering Full time

ALEXANDER MCQUEEN Senior Client Advisor, Melbourne

Alexander McQueen is a renowned luxury fashion house established by Lee Alexander McQueen in 1992. With its headquarters in London, the brand is recognized for its exceptional quality and innovative designs.

About the Role

The Senior Client Advisor at Alexander McQueen plays a crucial role in enhancing brand loyalty and delivering an extraordinary shopping experience to every client. As a brand ambassador, you will inspire the team and collaborate with store management to achieve objectives.

Key Responsibilities

  • Offer exceptional client service by understanding and fulfilling their needs, showcasing a strong knowledge of products and brand history
  • Utilize cross-selling opportunities effectively across all product categories
  • Build and nurture client relationships using personalized approaches and digital tools
  • Stay informed about fashion trends and luxury market to engage clients effectively
  • Exceed personal sales targets and contribute to overall store success
  • Promote a positive work environment through open communication and problem-solving
  • Adhere to company policies on grooming, visual merchandising, and operational guidelines
  • Support management in daily operations and team development

Requirements

  • Demonstrate Alexander McQueen's core behaviors
  • Previous experience in fashion retail or customer service roles
  • Achieve and surpass individual and store performance targets
  • Passion for fashion, industry trends, and luxury products
  • Excellent communication and sales skills
  • Client-oriented mindset and ability to adapt in a dynamic environment
  • Knowledge of luxury products and digital retail tools
  • Willingness to be mobile during work hours

Kering is dedicated to fostering diversity in the workplace, welcoming applications from qualified candidates of all backgrounds. Join us in a challenging and rewarding career at Alexander McQueen

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