Desktop Support Analyst

2 weeks ago

Osborne Park, Australia Immersive Technologies Full time

Immersive Technologies is one of the world's most successful companies in driving continuous improvement of human performance within the mining industry.

We're part of the global Komatsu Group of companies and are the world's largest supplier of mining equipment simulators, with our solutions deployed in over 50 different countries.


Immersive is committed to recruiting and maintaining a diverse and inclusive team because we strongly believe we're more effective with people from a wide range of backgrounds and identities.


  • Providing global desktop support to all Immersive employees.
  • Desktop Management which includes software and hardware deployment and reimaging computers.
  • Diagnosing and resolving hardware and software issues and coordinating repairs or replacements.
  • User Management where you will assign permissions and privileges, create and deactivate accounts.
  • Contributing ideas, executing assigned responsibilities, collaborating with team members, and working towards achieving IT project objectives.
  • Providing oncall support as required.
  • Documenting processes and procedures as required.
  • At least two years success in a similar role.
  • Strong communication skills and a passion for customer service.
  • A strong aptitude in investigating hardware and software issues, identifying the root cause, and implementing effective solutions to restore functionality across our desktop and laptop fleet.
  • Experience with Microsoft Windows 10/11, Microsoft Office 365, Microsoft Entra (Azure AD), Active Directory, remote support & cloud technologies.
  • Prioritise tasks effectively and manage time efficiently.

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