El1 - Vip/priority IT Services Manager

1 week ago

Canberra, ACT, Australia Australian Department of Infrastructure and Regional Development Full time

Contact Officer:

Closing Date:

11.59pm AEST Sunday 16 June 2024

Our Department Values
Our values set the direction for what it means to work in our department.

They inform the standard and expectations of behaviours, skills and capabilities and the attributes we currently have, will continually work to achieve and develop, and that we use to acknowledge and attract, retain and recruit into our department.


A little bit about us


The Information Services Branch (ISB) delivers trusted information technology and communication services to the Department and portfolio agencies to support to the department's strategic activities at all levels internally, externally and internationally.


The Branch is currently working towards ensuring our IT Service Delivery teams are equipped for efficient and effective execution of assigned processes to meet our stakeholder's expectations.


The opportunity we have available


The VIP/Priority IT Support Manager is a key leadership role within the Information Services Branch (ISB), leading the department's VIP/Priority IT Support service offering by establishing and maintaining critical relationships with the department's VIP stakeholders which include Government Ministers within the department's ministerial portfolio, their support staff and electorate offices as well as the Senior Executives.


A merit pool may be established for a period of 18 months from the date of this advertisement as a result of the selection process.


What will you do?
VIP/Priority IT Support delivery is fast-paced and outcome driven.

The VIP/Priority Services Manager will develop and maintain cohesive service delivery mechanisms and establish a culture of superior customer service delivery and continuous improvement to meet the needs of the department's most important stakeholders.

You will plan, implement and review IT processes in order to meet demanding customer requirements.


The VIP/Priority IT Services Manager will use their initiative and experience to analyse, review and adjust priorities and work activities of the VIP/Priority IT Support team to meet business outcomes.

The VIP/Priority IT Services Manager reports to the Director, End user Support, and is directly responsible for:

  • The operation of the VIP/Priority IT Support service offering to the department's VIP stakeholders, including the operation of the VIP/Priority IT Support Team and managing the relationship with Information Services Branch's onsite service delivery business partners.
  • Collaborate with Information Services Branch teams to coordinate the department's IT Support offering at Ministerial stakeholder locations including Parliament House and ministerial and electorate offices across Australia.
  • Providing a direct escalation point for VIP stakeholder incidents and problems, including afterhours support escalations and responding to business interruptions.
  • Executing urgent adhoc procurement to meet VIP stakeholder operational requirements.
  • Building and cultivating effective and constructive relationships with VIP stakeholders, including Senior Executive, Ministerial offices and corporate partners and vendors.

Who are we looking for?
You will show initiative, sound judgement, integrity and personal drive. You work effectively under pressure and in a changing environment to deliver high-quality advice and outcomes. You will understand, respect and safeguard the operations of Ministerial Stakeholders.

You have a strong commitment to motivating staff at all levels to bring their best and whole self to their role, while supporting their professional development.


Specific requirements of the role:

  • A comprehensive understanding of Government operations including the operations of Ministerial Offices and associated Parliamentary functions and processes.
  • Exhibit an understanding and respect to safeguard the operations of the Department's Ministerial and Senior Executive Stakeholders.
  • Be a skilled communicator with the ability to explain complex technical concepts to a wide range of audiences with varying needs including Ministerial stakeholders, the Senior Executive Service, business stakeholders and external parties.
  • Demonstrate excellent influencing, negotiation and engagement skills and experience in developing effective networks and building strong relationships with stakeholders.
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
  • Showcase confident leadership skills drawing on relevant experience across a broad range of project and administrative matters.
  • Be highly motivated and capable of working in a fluid and evolving environment, with a track record of achieving results.
  • Demonstrate sound leadership qualities by taking ownership of tasks and being accountable for the outcomes delivered by the VIP/Priority IT Support team.
  • Display sound judgement and personal drive with the ability to think on your feet.

  • EL1 - VIP/Priority IT Services Manager

    2 weeks ago

    Canberra, ACT, Australia Australian Department of Infrastructure and Regional Development Full time

    Career Opportunities: EL1 - VIP/Priority IT Services Manager Requisition ID 45280 - Posted - $118,176 - $134,426 - Location of Position (1) - Ongoing/Non-Ongoing - Full Time - Position Classification(s) (1) Business Division: Information Technology Branch / Section: IT Services, End User Support Location: This role may require some in-office...

  • EL1 - VIP/Priority IT Services Manager

    1 week ago

    Canberra, ACT, Australia The Department of Infrastructure and Regional Development Full time

    About Us The Information Services Branch (ISB) provides information technology and communication services to the Department and portfolio agencies, supporting the strategic activities at all levels internally, externally, and internationally. The Branch is focused on equipping IT Service Delivery teams for efficient execution of processes to meet...

  • Vip Service Management Officer

    1 week ago

    Canberra, ACT, Australia Optus Full time

    VIP Service Management Officer:Date:31-May-2023Location: Canberra, AustraliaCompany:Singtel GroupAt Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse...

  • El1 Ad Research

    2 weeks ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the TeamThe Research and Evaluation Branch is responsible for ensuring that Agency policies, practices and priorities are informed by trustworthy and robust evidence. The branch aims to improve evidence-based decision making within the Agency and finds solutions to high priority issues, shaping disability research to maximise its impact...

  • El1 Ad

    2 weeks ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:EL1 AD - Case Management - Team Leadership- 12 month contract with extension:- City Location:- Daily RateAbout the TeamThe Administrative Appeals Tribunal (AAT) Case Management Branch manages all external review.About the RoleThe EL1 Assistant Director Case Management is accountable under broad direction to undertake very complex work that...

  • El1 Security Expert

    1 week ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    Canberra, Brisbane, Adelaide and MelbourneServices AustraliaOne of our Federal Government clients is looking for EL1 Security Expert in Canberra, Brisbane, Adelaide and Melbourne.We are looking for the following Skills/Experience:Demonstrated experience in supporting the delivery of strategic, contemporary cyber security solutions. Demonstrated knowledge of...

  • El1 Change Manager

    2 weeks ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the OrganisationOur client is an independent statutory agency that is responsible for supporting a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.About the TeamThe Delivery and Change Office Branch is responsible for developing the Agency Corporate Plan and...

  • El1 Assistant Director Clinical Advice and Design

    2 weeks ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:EL1 Assistant Director Clinical Advice and Design- $602.55 / Daily / Ex Super:- Deakin, ACT:- 12-month contract (possible extension)About the clientOne of our largest clients is now seeking an EL1 Assistant Director Clinical Advice and Design to join there fast-growing team of talented individuals offering an attractive pay in Deakin.About...

  • Aps6/el1 Budget Strategy and Coordination Officer

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:We are seeking an APS6 or EL1 Budget Strategy and Coordination Officer for a large Federal Government department, an S26 transfer is available or a Non-ongoing contract up to 12 months.The APS6 or EL1 Budget Strategy Coordination Officer responsibilities include:Development and provision of both strategic and technical advice, products and...

  • El1 Risk Manager

    2 weeks ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the AgencyThe Service Design and Improvement Branch is responsible for identifying opportunities to improve internal service delivery processes and systems to provide better experiences for participants. The branch aims to improve the participant experience by identifying process improvements, then designing and delivering solutions to...

  • El1 Risk Manager

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the AgencyThe Service Design and Improvement Branch is responsible for identifying opportunities to improve internal service delivery processes and systems to provide better experiences for participants. The branch aims to improve the participant experience by identifying process improvements, then designing and delivering solutions to...

  • El1 Cfo

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:EL1 CFO - Deputy - Budgeting Officer- $80-90 / Hourly Rate:- Canberra, City:- 13-week contract term (possible extension of 2 x 3 months)Applications must hold Active Baseline.About the clientOur clients focus is on saving and improving Australian lives through on going medical support. They are now seeking a Deputy CFO (EL1) specialising...

  • Aps6/el1 Policy Officer

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS6/EL1 Policy Officer- 6 month Labourhire Contract:- Woden Location:- $60 - $85ph + SuperAbout the TeamThis Federal Government Agency Section is looking for a Policy Officer at the EL1 or high performing APS 6 level to lead or assist in a quality review of reference data used on the Medical Costs Finder, as well as other data-related...

  • El1 Communications and Campaigns Manager

    2 weeks ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the OrganisationA Federal Government Communications branch looking for multiple EL1 Communications and Campaigns Manager to work on major campaigns to be delivered by the end of 2023.Branch Responsibilities:- strategic communication and campaign management- stakeholder engagement- content production and development of resources- media...

  • El1 Web Content Creator

    2 weeks ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:About the OrganisationThis is a short term contract (8 weeks) with the possibility of extension. Hourly rate based on skills and experience.About the RoleWorking at the EL1 level, the successful applicant will:Write content that is engaging, accessible and optimised for search engine discoverability and complies with the Australian Government...

  • El1 Communication Account Manager

    1 week ago

    Canberra, ACT, Australia SOS Recruitment Full time

    EL1 Communication Account Manager12-Month Contract with possibility of extension | Labour-HIre or S26 Transfer Opportunity | Canberra LocationOVERVIEWOur Federal Government client is currently seeking an experienced Communication Account Manager to join their team at the EL1 level. Within this role you will lead a small team in close consultation with your...

  • El1 Research and Evaluation

    2 weeks ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:EL1 Research and Evaluation- $602.55 / Daily / Ex Super:- Deakin, ACT:- 12-month contract (possible extension)About the clientOne of our largest clients is now seeking an EL1 Assistant Director Research and Evaluation to join there fast-growing team of talented individuals offering an attractive pay in Deakin.About the roleThe EL1 Assistant...

  • EL1 - Digital Design Manager - S26

    1 week ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Our client is looking for an EL1 Digital Design ManagerLocation: Canberra, ACTEmployment: Section 26 transferEligibility/Security Requirement: Must be able to obtain BaselineThe RoleReporting to the Director, Creative Services, the Assistant Director – Design oversees the internal graphic design function within the department. The Graphic Design team,...

  • El1 Executive Officer

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:We are currently seeking an EL1 Executive Officer to provide high-level support to the First Assistant Commissioner of our Enabling and Regulation Group. This will be a 6 month non-ongoing role starting ASAP with possibility of extension. Please note that this position will require a minimum an NV1 Clearance.Job SummaryThis role provides a...

  • EL1 Assistant Director

    1 week ago

    Canberra, ACT, Australia Talent International Full time

    EL1 Assistant Director – Evidence Synthesis Canberra location within large Federal Government Agency Contract Term: 12 Months plus possible extension (Daily Rate: $602.55/day + Super) Our client is currently seeking multiple EL1 Assistant Director – Evidence Synthesis to join the Research and Evaluation Branch. About the Role:The Research and...