Senior Technical Administrator

Business/Systems Analysts (Information & Communication Technology)
Government - Federal (Government & Defence)

Full time

The Senior Technical Administrator (Aurion) reports to the Section Manager Business Systems and is responsible for managing the systems administration function for Aurion, including ensuring integration with CASA systems, maintaining functionality and useability for business needs. The role is also responsible for the oversight and management of day-to-day functions of the Aurion, supporting business areas with queries, troubleshooting system issues and escalating issues to the vendor, as necessary.

The role is responsible for developing and executing strategies to enhance Aurion in support of business owner requirements, ensuring the system is operating efficiently and is effectively maintained. In collaboration with key stakeholders, this role will coordinate software releases with the vendor, conduct configuration changes and perform testing to ensure system functionality is maintained, ensuring seamless integration with other CASA systems.

The Senior Technical Administrator (Aurion), under broad direction, is responsible for the following:

• Managing Aurion changes in accordance with other CASA IT processes in place such as Change Management, Release Management, Configuration Management and Testing processes; including but not limited to liaising with the vendor to coordinate version upgrades and conducting testing of the Financial Management Information System (FMIS), TechnologyOne, and interlinked/dependent software.
• Manage and support of Aurion, assisting business areas and troubleshooting technical issues, providing level 1, 2 and 3 support, as required:
• Level 1 - develop support material for level 1 support staff
• Level 2 - provide support, incident and problem management for Aurion queries
• Level 3 - escalate and coordinate technical issue resolution with the vendor.
• Manage various complex Aurion interfaces and integrations with multiple CASA systems, including but not limited to the Medical Records System (MRS), European Aviation Processing System (EAP), e-Recruitment (HireRoad), MS Identity Management system (MIM) and FMIS.
• Manage team workplan and undertake supervision of the Aurion Systems Administrator.
• Identify, develop and implement changes to the Aurion that will improve the quality, timeliness, consistency and usability of financial information and reporting within CASA.
• Manage and document system issues, communicating both with internal stakeholders and the vendor as issues progress and ensure these are followed through to a full and complete resolution.
• Ensure full documentation and standard operating procedures exist to support Aurion and any enhancements. This includes user guides, procedures and documentation sufficient for audit purposes.
• Make recommendations to business areas based on expertise, system functionality and upcoming system features and coordinate application updates, changes and enhancements.
• In collaboration with internal and external stakeholders, develop strategies, forward workplans and a roadmap of system enhancements and functionality to meet future business needs.
• Promote workplace safety, equity and diversity, participative management and environmental management in the workplace and act in accordance with CASA's Values and Behaviours.

Our ideal candidate must demonstrate:

• Extensive experience in administration and management of Aurion or similar including conducting configuration changes and enhancements in a similar sized commercial or government environment.

High level written and oral communication skills, including the ability to communicate complex technical information to non-technical staff.

• Demonstrated experience in managing and influencing a wide range of internal and external stakeholders, including business personnel, ICT staff and vendors.
• Demonstrated experience in supporting information technology systems and solving complex · technology issues.
• Experience implementing, designing and managing Aurion interfaces and integration with multiple systems.
• Experience dealing with unfamiliar circumstances, where initiative, innovation and judgement is required.
• Ability to engage with Aboriginal and Torres Strait Islander employees in a sensitive, respectful and equitable manner.
• Promotion of workplace safety, equity and diversity, and act in accordance with the CASA Values and Behaviours.

The following ideal candidate requirements are desirable:

• Extensive experience in administration and management of Aurion or similar including conducting configuration changes and enhancements in a similar sized commercial or government environment.

Eligibility requirements

Employment with CASA is subject to conditions prescribed within the Civil Aviation Act 1988. The following eligibility requirements apply to this position:

• At minimum, prospective CASA employees must undergo pre-employment screening. You must be willing to provide required information to successfully undergo a police record check.
• Must be an Australian citizen or permanent resident.
• The occupant of the position must have the ability to obtain and maintain a Baseline security clearance.

We encourage applications from Aboriginal and/or Torres Strait Islander people, people with disability, culturally and linguistically diverse people and people of the LGBTIQA+ community, including transgender, gender diverse, and intersex people.

Affirmative Measures

This vacancy is being advertised concurrently under a general and an affirmative measure recruitment process.

Affirmative measures is only available to Aboriginal and/or Torres Strait people or people living with a disability, evidence will be requested if your application progresses under an affirmative measures process.

About us

The Civil Aviation Safety Authority's (CASA) primary function is to conduct the safety regulation of civil air operations in Australia, Australian civil airspace and the operation civil air operations in Australia, Australian civil airspace and the operation of Australian aircraft overseas.

CASA is committed to having a flexible and inclusive workplace and recognises and values the diversity of the wider Australian community.

We encourage and welcome applications from people with Disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people, people from culturally and linguistically diverse backgrounds and mature age people.

Culture and benefits

We value our people. CASA values social and cultural diversity and is committed to a safe workplace. We are committed to the attraction, recruitment and retention of Indigenous Australians and encourage applications from Aboriginal and Torres Strait Islander peoples.

CASA is committed to attaining and retaining the highest quality of skilled professionals and providing a desirable work environment in which they can maximise their talent and potential. We provide rewarding careers, promote work-life balance and support professional and personal development.

Closing Date for Applications: 11.59pm AEDT, Sunday 23 June 2024

The Civil Aviation Safety Authority (CASA) was established on 6 July 1995 as an independent statutory authority. Under section 8 of the, Civil Aviation Act 1988, CASA is a body corporate separate from the Commonwealth. CASA's primary function is to conduct the safety regulation of civil air operations in Australia and the operation of Australian aircraft overseas. It is also required to provide comprehensive safety education and training programmes, cooperate with the Australian Transport Safety Bureau, and administer certain features of Part IVA of the Civil Aviation (Carriers' Liability) Act 1959. The Civil Aviation Regulations 1988 and the Civil Aviation Safety Regulations 1998, made under authority of the Civil Aviation Act, provide for general regulatory controls for the safety of air navigation. The Civil Aviation Act and CAR 1988 empower CASA to issue Civil Aviation Orders on detailed matters of regulation. The CASRs 1998 empower CASA to issue Manuals of Standards which support CASR by providing detailed technical material.

Source: this is an extract from the company's own website

The Civil Aviation Safety Authority (CASA) was established on 6 July 1995 as an independent statutory authority. Under section 8 of the, Civil Aviation Act 1988, CASA is a body corporate separate from the Commonwealth. CASA's primary function is to conduct the safety regulation of civil air operations in Australia and the operation of Australian aircraft overseas. It is also required to provide comprehensive safety education and training programmes, cooperate with the Australian Transport Safety Bureau, and administer certain features of Part IVA of the Civil Aviation (Carriers' Liability) Act 1959. The Civil Aviation Regulations 1988 and the Civil Aviation Safety Regulations 1998, made under authority of the Civil Aviation Act, provide for general regulatory controls for the safety of air navigation. The Civil Aviation Act and CAR 1988 empower CASA to issue Civil Aviation Orders on detailed matters of regulation. The CASRs 1998 empower CASA to issue Manuals of Standards which support CASR by providing detailed technical material.

Source: this is an extract from the company's own website

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