Senior Client Manager

2 weeks ago

Sydney, New South Wales, Australia Mamamia Full time

SQUAD by Mamamia is seeking a Senior Client Manager, Content to join our Squad team.

Let's dive into what sets SQUAD apart.

Our expertise spans video, audio, and written content across various platforms - from social media to websites, email, and publishing. Rooted in the DNA of Australia's highly successful content-focused brand, Mamamia, we understand how culture shapes consumer behavior, driving everything from viral moments to in-depth storytelling. The fast-paced evolution of culture intrigues us, especially in how it influences content and marketing strategies.

What we're after:

If you're an Account Manager with a knack for strategic planning, creative problem-solving, and nurturing client relationships, you're exactly who we're looking for. Your role involves overseeing campaigns from inception to completion, ensuring top-notch results for our clients. Here's a glimpse of what your responsibilities may entail:

  • Act as the main point of contact for key retainer clients, focusing on hitting KPIs and boosting revenue.
  • Manage post-sale campaign activities with Campaign Executives, designers, and paid media experts.
  • Support the Client partnerships lead in client presentations and project-based initiatives for seamless pre-to-post sales transitions.
  • Identify opportunities to upsell existing clients, showcasing the full capabilities of SQUAD and enhancing client loyalty.
  • Handle ongoing budget planning and allocation for each campaign.
  • Collaborate with creative teams for content creation, overseeing shoot schedules and shot lists.
  • Keep abreast of social media trends, industry news, events, and partnerships, including platform updates and trending themes.
  • Lead client reporting activities, ensuring monthly performance evaluation against KPIs, providing actionable insights, and growth suggestions.
  • Supervise campaign executives, nurturing their skills, ensuring quality deliverables, and managing their workloads effectively.

About you:

  • 4-5 years of experience in a similar role within an agency setting.
  • Deep understanding of social media dynamics and owned content principles.
  • Proficiency in paid social strategies.
  • Creative mindset with agile thinking, fostering collaborative idea generation for culturally relevant content.
  • An excellent team player who embraces ownership, communicates clearly, and values constructive feedback.
  • Ability to prioritize audience and commercial partner needs in decision-making and troubleshooting scenarios.
  • Proven adaptability in fast-paced environments, championing process enhancements and innovative problem-solving.

Life at Mamamia:

Our environment is dynamic, forward-thinking, and deeply collaborative. While Mamamia offers opportunities for significant impact and innovation, our structured setup ensures your ideas are supported by seasoned teams and reach millions of female viewers monthly. We blend startup agility with established corporate support, fostering an inclusive, passionate, and lively workplace where enduring friendships and connections thrive.

To support your growth, we encourage diverse interests, skill development, and cross-team involvement. Whether you seek a broader role, exposure to different business units, or skill enrichment, we're here to guide you every step and celebrate your progress.

Besides, Mamamia provides:

  • Flexible work arrangements.
  • Recognition of your dedication through birthday bonuses and additional leave.
  • Comprehensive parental leave benefits.
  • Engagement with charitable causes via paid volunteer days.
  • A chance to contribute to a purpose-driven organization striving for women's empowerment.

One more thing:

Mamamia values diversity and inclusivity, welcoming all candidates irrespective of race, sexual orientation, religion, color, gender identity, or parental status. We actively encourage applications from Aboriginal and Torres Strait Islander individuals. Should you need support or workplace accommodations during the recruitment process, please don't hesitate to reach out.

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