senior client advisors

2 weeks ago

Sydney, New South Wales, Australia Scanlan & Theodore Pty Full time
SENIOR CLIENT ADVISORS - EASTERN SUBURBSDescription

About us:

Scanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House's long-standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves - crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role:

As a full-time Senior Client Advisor within our New South Wales Boutiques (David Jones Bondi, Double Bay and Paddington), we are seeking to provide elevated client experiences and contribute to the overall success of the Boutique. You will seek to create an established client network and consistently strive to meet individual productivity targets.

This role will:

  • Embody and inspire exceptional client experience standards in presentation and behaviour in line with Scanlan Theodore standards.
  • Consistently strive to meet Boutique and individual productivity targets.
  • Build rapport with clientele, establishing a wealthy client database and maintaining long term client relationships.
  • Leverage various Client Relationship Management (CRM) tools available to cultivate brand loyalty.
  • Become a subject matter expert in product knowledge, fabrication, and personal styling to enhance client experience.
  • Support the management team to create a collaborative, sales focused environment.

Who you are:

  • Previous experience in a retail supervisory position
  • Ability to work within a team to achieve store targets and KPIs
  • A brand ambassador by building and growing relationships
  • A team player, establishing workable and effective relationships with all colleagues
  • Have the ability to work under pressure, responsible, is highly organised, uses initiative and works proactively
  • Full time availability

Why work with us?

  • Competitive salary package
  • Opportunity to work with a talented and passionate team
  • Seasonal wardrobes
  • Excellent bonus structures and incentives
  • Training and development
  • Company Progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

If this full-time opportunity sounds like your next challenge, complete your application by clicking the Apply Now button and we will be in touch. Please list your preferred boutique locations in your cover letter and detail your availability.

In anticipation of a high volume of applicants, only shortlisted candidates will be contacted.

Role TypeCompany Overview

Founded in 1987 by Gary Theodore, Scanlan Theodore is a contemporary Australian fashion house for the global woman. The independent, luxury fashion brand defines a new genre of femininity by empowering women with intelligent, contemporary, and timeless designs that cultivate modern elegance and independent spirit.

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