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Retail Customer Service Officer
3 months ago
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
Role details
- 20 Hours Per week, Permanent Part Time
Rostered between: Monday
- Saturday (4 hour shift x 5 days per week)
- Variety of locations will include: Malvern, Ashburton, Camberwell, Richmond, Prahran, South Yarra, Toorak.
About the opportunity
As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
You'll be:
- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through upselling and crossselling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance
About you
You're friendly, enthusiastic and reliable and you love working in a team environment.
You're ready to put the customer at the centre of everything you do to help make a difference in the community.
You'll also need to:
- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift
How we'll deliver for you:
- We invest in you for the longterm, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
To find out more about our progress with reconciliation, watch this short video.See what a day in the life on the Retail Team at Australia Post looks like:
Youtube Video
