Support Analyst
1 week ago
About the Team
Our Technology team is always at the cutting edge as shopping trends evolve. Fueled by an innovative and forward-thinking culture, we constantly strive to enhance the shopping experience for our customers and shape the future of digital retailing.
About the Role
As a Level 2 Support Analyst, you play a crucial role in addressing technical application issues on the Coles store Customer Platform. Your responsibilities include providing analytical and operational support to enhance existing production Store System applications and ensuring minimal customer impact.
What You'll Be Doing:
- Maintain and support systems according to agreed SLAs
- Resolve complex issues
- Understand business needs
- Drive continuous improvement
- Support Level 2 team with enhanced technical capability
- Engage other teams for issue resolution
- Ensure timely customer communication
- Deliver superior service for the best customer experience
- Develop, test, and implement solutions
- Maintain technical expertise for efficient support
Good Things You'll Need:
- Experience in supporting critical business applications
- Leadership in resolution activities
- Collaboration skills for results
- Understanding of operational processes
- Experience with integrated applications
- Analytical and problem-solving skills
- Strong communication abilities
Commercial Skills and Qualifications
- Bachelor's degree in relevant fields with IT Retail industry experience
- Innovative and problem-solving abilities
- Knowledge of database procedures and Microsoft SQL Server
- Experience in PowerShell
- Understanding of SQL variants
- Efficient database query skills
- Familiarity with database management tools
- Application of Coles Values and Way of Working
- Desirable ITIL certification
We offer a workplace focused on your growth and wellness. Join a team where your contributions are valued, and enjoy benefits like flexible work arrangements and parental leave. We are committed to creating a diverse and inclusive environment. All applicants are welcome
We are dedicated to supporting candidates with disabilities throughout our recruitment process.
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