Client Liaison/administration Officer

2 weeks ago


Silverwater, New South Wales, Australia Total Resource Solutions Full time

Client Liaison/Administration Officer
A Client Liaison/Administration Officer is required by our client based in Silverwater on an initial 12-month contract.

  • Full time on site in Silverwater (8am 4:30pm Monday
  • Friday) onsite secure parking
- $30 per hour + super

Key accountabilities:

  • Greet customers and couriers onsite
  • Action Salesforce Cases
  • Book in work jobs and chase customers for acceptance of jobs and quotations
  • Liaise with key stakeholders/SLA vendors re: progress of parts, warranty repairs, etc
  • Maintain and update various spreadsheets and databases
  • Book and receive couriers and complete all associated paperwork when required
  • Process endtoend work orders including receiving and dispatch
  • Keeping stores area in a sequential, orderly manner (i.e boxes/cases that instruments
- are delivered in, awaiting on service completion to return to customer in same
- box/instrument)

  • Clearing deliveries from delivery dock
  • Maintaining/filing of job related paperwork
  • Supporting Senior Technical Customer Liaison Officer with overflow and delegated tasks

Selection criteria:

  • A willingness and physical ability to carry out manual handling taks
  • SAP and Salesforce experience highly desirable
  • Fast and accurate touch typist
  • High level of computer literacy to pick up new inhouse systems quickly
  • Polished, professional and courteous phone manner
  • Reliable and punctual
  • Great, positive attitude and willingness to learn and make the role your own


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