Customer Care Specialist
7 days ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About Us
Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments
About You
You enjoy learning and thrive in fast paced customer centric environment. You are a team player and appreciate and practice transparency in the workplace. You work well in a team as well as autonomously and are eager to dive in and learn new things.
You will also bring:
Experience in a customer focused position;Strong communication skills (written & verbal) with the ability to work with a wide range of people;A passion for educating customers and solving problems;Understanding of a quick moving environment;High attention to detail and the desire to learn new technology and systems;Ability to think outside of the box and solve problems quickly and effectively.About the Role
We are seeking driven, energetic and customer centric individuals to join our Support Team We support both new and existing Eway and Ezidebit customers with a range of enquires and are a pivotal part of our customer's journey. Working with a small team, in an open planned office environment, you'll deliver outstanding customer service experiences, with an emphasis on customer loyalty.
Your key responsibilities will include:
Managing and actioning incoming calls, chats and emails from business to business customers in a timely and effective manner;Responding, investigating and resolving questions and queries from clients;Maintaining client data and ensuring its integrity;Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.Our Benefits
We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.
We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.
Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.
We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.
We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave.
Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.
We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.
We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.
Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.
Ready to Apply?
If this role sounds right for your, please APPLY NOW by submitting your CV.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
-
Customer Care Specialist
1 week ago
Fortitude Valley, Queensland, Australia Global Payments (Beamery) Full timeDescription:About UsThrough local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and...
-
Customer Care Specialist
1 week ago
Fortitude Valley, Queensland, Australia Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Customer Success Specialist
1 week ago
Fortitude Valley, Queensland, Australia Global Payments (Beamery) Full timeDescription:About UsGlobal Payments is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities. Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce.Comprising of leading service...
-
Customer Support
1 week ago
Fortitude Valley, Queensland, Australia Prestige Staffing Solutions Full timeFull-Time Paid Traineeship - Customer Support & Operations SpecialistPosition: Customer Support & Operations Specialist TraineeType: Full-TimeLocation: Bowen Hills, QLD, 4006Duration: 1 YearQualification: Certificate III in BusinessAbout Audeara:Audeara is a global leader in hearing health, dedicated to revolutionizing listening solutions for individuals...
-
Product Specialist Emobility Australia
1 week ago
Fortitude Valley, Queensland, Australia Hitachi Energy Full timeMission statement:Your responsibilities: You will be Australian products and in close relation with the Center of Competence based in Switzerland, real owner of the products composing the GrideMotion Fleet offering from hand over of R&D up to warranty and service. The Product Specialist will be responsible of engineering and lead product design changes, if...
-
Talent Acquisition Specialist
1 week ago
Fortitude Valley, Queensland, Australia Royal Rehab Full timeDescription Salary Packaging up to $5,206 tax savings each FBT year Benefits including discounted Gym & Health Insurance Flexibility work life balance Laptop & phone provided Collaborative culture with supportive leadershipAbout us...Royal Rehab is a leading provider of rehabilitation services in brain and spinal cord injury. Our services also include...
-
Senior Contracts Specialist
1 week ago
Fortitude Valley, Queensland, Australia Urban Utilities Full timePermanent Full Time, 38hr week Generous Salary + Super + A range of salary packaging options Location: Fortitude Valley with hybrid and flexible working arrangements There's No Us Without U. Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people...
-
Product Specialist Emobility Australia
1 week ago
Fortitude Valley, Queensland, Australia Hitachi Energy Full timeMission Statement:Your responsibilities: You will be Australian products and in close relation with the Center of Competence based in Switzerland, real owner of the products composing the GrideMotion Fleet offering from hand over of R&D up to warranty and service. The Product Specialist will be responsible of engineering and lead product design changes, if...
-
Scope and Technical Documentation Specialist
1 week ago
Fortitude Valley, Queensland, Australia Urban Utilities Full timePermanent Full Time, 38hr week $59.03/hr base (AT2) + Super + Leave Loading Location: Fortitude Valley with hybrid and flexible working arrangements There's No Us Without U. Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate...
-
Application Support Specialist
2 months ago
Fortitude Valley, Queensland, Australia Hitachi Careers Full timeDescription Mission Statement:The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to oversee...
-
Application Support Specialist
1 week ago
Fortitude Valley, Queensland, Australia HITACHI ENERGY AUSTRALIA PTY LTD Full timeDescription : Mission Statement: The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to...
-
Marketing Specialist
1 week ago
Fortitude Valley, Queensland, Australia SkyMesh Full timePOSITION CONTEXTThe Marketing Specialist is required to assist in the design, development, and implementation of marketing campaigns in the APAC region to help generate leads and sales.POSITION OVERVIEWKEY ACCOUNTABILITIES Endtoend ownership of marketing campaigns Help define the broader marketing strategy for new and existing products Analyse data to...
-
Application Support Specialist
2 months ago
Fortitude Valley, Queensland, Australia Hitachi Careers Full timeDescription Mission Statement:The Technical Application Support Specialist will maximize productivity of the CX organization by providing application and technical support to internal CX team and customers. Delivering high standards in every aspect of customer experience while ensuring compliance with company procedures. Working with leadership to oversee...
-
Solutions Specialist
1 week ago
Fortitude Valley, Queensland, Australia Domain Group Full timeSolutions Specialist - Brisbane Office - Permanent Full TimeA great opportunity for a experienced Real Estate professional to join the Solution Specialist team, to be the technical expert in building trust for Domain Solutions.You will make sure that our sales teams can communicate effectively the value of the company's evolving solution suite through...
-
Onboarding Specialist
7 days ago
Fortitude Valley, Queensland, Australia Global Payments (Beamery) Full timeDescription:About UsThrough local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500...
-
Fleet Maintenance Strategy Specialist
1 week ago
Fortitude Valley, Queensland, Australia Urban Utilities Full timePermanent Full Time, 38hr week Generous Salary + Super + A range of salary packaging options Location: Fortitude Valley with hybrid and flexible working arrangements There's No Us Without U. Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people...
-
On-site Service Specialist
1 week ago
Fortitude Valley, Queensland, Australia Hitachi Energy Full timeMission Statement:As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT...
-
Onboarding Specialist
7 days ago
Fortitude Valley, Queensland, Australia Ezidebit AUS Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Onboarding Specialist
1 week ago
Fortitude Valley, Queensland, Australia Global Payments Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Payroll Specialist
7 days ago
Fortitude Valley, Queensland, Australia PeopleIn Full timeGreat career growth opportunities Join a hugely successful, growing ASXlisted company Brand new, contemporary office located in the Fortitude ValleyWho Are We?Generating half a billion in revenue last financial year, PeopleIN is the largest ASX-listed recruitment and workforce management company in Australia and New Zealand.Connecting more than 10,000...