Customer Success Specialist

1 week ago

Fortitude Valley, Queensland, Australia Global Payments (Beamery) Full time

Description:

About Us
Global Payments is a world leader in payments technology and software solutions. We are committed to exemplary service to our employees, customers and communities.

Driven by passion to provide great experiences we bring our expertise and global perspective to vertical software markets and integrated commerce.


Comprising of leading service providers in Australia like Ezidebit, eWAY, Storman and Sentral Education, the Global Payments Oceania family delivers a broad range of technology solutions that help all-sized businesses innovate and grow.

We bring the power of software and complexity of payments together and make it simple.

About the role
We are seeking a passionate and enthusiastic Customer Success Specialist to join our newly established client team in Australia.

Working closely with our global client team you will proactively maintain long-term client relations with our existing customer base ensuring an exceptional client experience & ensuring longevity of our relationships.

You will be instrumental in identifying, and sharing insights on competitive activity and client feedback within each market.

Other key areas of responsibility will include:

  • Proactively identify opportunities to improve customer satisfaction, engagement, and retention;
  • Monitor client satisfaction and proactively address any issues or concerns;
  • Develop and maintain a deep understanding of our products and services, and provide expert guidance to customers on how to best utilise them;
  • Collect and analyse customer feedback and data, to develop insights to inform product and service improvements.
  • Identify opportunities for growth and work with clients to develop strategies to achieve their goals;
  • Identify opportunities for growth and work with clients to develop strategies to achieve their goals;
Proactively manage pricing reviews;

  • Collaborate with crossfunctional teams to ensure timely and effective resolution of customer issues and concerns.

About you
An experienced customer advocate, you are someone who loves to solve problems and help people. You have a thirst for knowledge and learning and enjoy researching and identifying areas for improvement. You have a growth mindset and can push yourself out of your comfort zone.

You will also bring:

  • The ability to analyse customer data and identify trends;
  • Knowledge of CRM systems and customer engagement tools for example Salesforce and Netsuite;
  • Exceptional communication skills and the ability to understand and address customer needs;
  • Strong organisational skills and the ability to work autonomously with mínimal supervision;
  • Experience working in a fastpaced, dynamic environment.

Culture and benefits
In addition to a diverse and inclusive culture, some of Global Payments benefits include:

  • Flexible working environment with a mix of in-office and remote working;
  • Birthday leave (a day off to celebrate your birthday);
  • Regular social events, from paint & sip to games night there is something for everyone;
  • 12 weeks paid parental leave, 2 weeks paid secondary carers leave;
  • Reward and Recognition Programs such as Shout Outs recognising our people that go above and beyond and make a difference to our customers;
  • Employee Stock Purchase Plan available to all team members;
  • A MyCoach (EAP) program to support your health and wellbeing.

To Apply

If you are passionate about helping customers succeed and are committed to delivering exceptional experiences, we encourage you to apply.


  • We respectfully ask that no recruitment agencies contact us in regards to this position._

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