Service Coordinator

2 weeks ago


Perth, Western Australia Hi-Point Roofing Full time
Hi-Point Roofing | Administration/Support Service, Customer Service/Call Centre

  • Closing date: 10/03/2023
    Our Company
Hi-Point Roofing is one of Perth's largest and most professional roofing companies providing metal roofing and roof plumbing solutions.


Hi-Point Roofing is part of Australia's leading construction, property and finance company known as the ABN Group, engaging over 1,800 employees, 100 apprentices and 2,500 individual contractors.

We have built more than 80,000 new homes across WA and VIC and we lead the market in every segment from first homes to luxury residences.


Hi-Point Roofing is a well-established customer focussed business that takes pride in exceeding its customer's expectations on quality, reliability and customer service.


The Role


As the Service Coordinator, you will be providing support to the Hi-Point Construction Team and their stakeholders to facilitate the construction and service process.

Your duties will include but not be limited to:

  • Liaise with suppliers to ensure material orders are fulfilled in full and on time. Negotiate alternative arrangements with clients and contractors as circumstances dictate
  • Processing work orders for subcontractors
  • Provide support to the roofing supervisor and service team
  • Providing regular and accurate reports on the status of all tasks
  • Manage outstanding tasks list including weekly followups with contractors, supervisors, suppliers and site managers, striving to meet all agreed timeframes and close out tasks in a timely manner
  • Liaise with clients regarding all service issues and ensure prompt responses at all times

You
If you are a passionate and self-motivated professional with strong attention to detail and time management skills, we want to hear from you

  • Highly developed communication and problemsolving skills
  • Welldeveloped customer service skills with the ability to develop and maintain professional relationships with all stakeholders
  • Ability to interpret building plans and specifications
  • Sound conflict resolution skills
  • Strong knowledge of Microsoft Suite
  • Experience with managing your own work schedule to ensure targets are met
  • Previous experience working in a similar role and/or residential construction knowledge will be highly regarded

Why ABN?
At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills, a passion for what they do.

Some of our employee benefits include:

  • In-house discounts
  • Flexible working arrangements
  • Opportunities to grow your career
  • Paid parental leave for primary and nonprimary carers
  • Dedicated wellness program
  • Discounted private health insurance

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