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Regional Services Coordinator
1 week ago
Regional Services Coordinator:
Contract Type:
- Contract
Location: - Perth WA
Industry:
Contact Name:
- Jennie Elkington
Contact Phone:
Date Published: - 13Apr2023
Regional Services Coordinator
Government contract role
Initial 3 month contract, with extension
Immediate start
Bunbury WA
$55 p/h plus super
Role Overview
The Regional Services Coordinator plans and leads the activities of the Regional Services Branch in the delivery of high quality and professional services.
The position coordinates a team that acts as the primary point of contact for consumers and businesses within the regions.
Key Role Responsibilities
- Manage a team to ensure an effective and efficient high quality service is provided to regional customers, consumers and industry.
- Ensure consistency of work practices and procedures across the regions with appropriate implementation of special instructions for dealing with particular types of complaints or issues.
- Proactively review and adapt policies and procedures to promote continuous quality improvement.
- Manage work allocation and distribution of files to maintain high quality and timely service delivery.
- Monitor the database to ensure all staff are recording information in the monthly report and addressing any incomplete entries.
- Attend to escalated calls and personally respond to complex or sensitive regional enquiries.
- Monitor emerging issues and escalate contentious, sensitive or otherwise highlevel regional issues to the Director.
- Maintain effective communication and liaison with officers of the department, other government agencies, businesses and customers and build a high performing regional team and work systems.
- Provide leadership, mentoring, coaching and support to all team members.
- Oversee the development of the team including actively participating in the delivery of training for staff development and enhancement of skills.
- Assist with management of the human, financial and physical resources of the team in accordance with the department's overall staff development objectives.
- Travels to regional locations to support team members as required.
Role specific requirements
- Demonstrated ability to understand strategic objectives, analyse trends and factors with a focus on implementing improved work practices.
- Demonstrated high standard of interpersonal skills to build and maintain effective relationships and partnerships with internal and external stakeholders.
- Experience in leading a team and managing staff effectively across multiple locations.
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