Regional Services Coordinator

1 week ago


Perth, Western Australia AndersElite Professional Recruitment Full time

Regional Services Coordinator:

Contract Type:

  • Contract
    Location:
  • Perth WA
    Industry:

Contact Name:

  • Jennie Elkington
    Contact Phone:
    Date Published:
  • 13Apr2023
    Regional Services Coordinator

Government contract role

Initial 3 month contract, with extension

Immediate start

Bunbury WA

$55 p/h plus super

Role Overview

The Regional Services Coordinator plans and leads the activities of the Regional Services Branch in the delivery of high quality and professional services.

The position coordinates a team that acts as the primary point of contact for consumers and businesses within the regions.


Key Role Responsibilities

  • Manage a team to ensure an effective and efficient high quality service is provided to regional customers, consumers and industry.
  • Ensure consistency of work practices and procedures across the regions with appropriate implementation of special instructions for dealing with particular types of complaints or issues.
  • Proactively review and adapt policies and procedures to promote continuous quality improvement.
  • Manage work allocation and distribution of files to maintain high quality and timely service delivery.
  • Monitor the database to ensure all staff are recording information in the monthly report and addressing any incomplete entries.
  • Attend to escalated calls and personally respond to complex or sensitive regional enquiries.
  • Monitor emerging issues and escalate contentious, sensitive or otherwise highlevel regional issues to the Director.
  • Maintain effective communication and liaison with officers of the department, other government agencies, businesses and customers and build a high performing regional team and work systems.
  • Provide leadership, mentoring, coaching and support to all team members.
  • Oversee the development of the team including actively participating in the delivery of training for staff development and enhancement of skills.
  • Assist with management of the human, financial and physical resources of the team in accordance with the department's overall staff development objectives.
  • Travels to regional locations to support team members as required.

Role specific requirements

  • Demonstrated ability to understand strategic objectives, analyse trends and factors with a focus on implementing improved work practices.
  • Demonstrated high standard of interpersonal skills to build and maintain effective relationships and partnerships with internal and external stakeholders.
  • Experience in leading a team and managing staff effectively across multiple locations.
**_NB: A current National Police Clearance is a requirement prior to commencement for this role._

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